VOLVO ASSISTANCE: 1800 186 586
Volvo Assistance for 5 Years
Volvo Cars offers 5 years of complimentary Volvo Assistance including roadside support for all new car purchases.
Complimentary Volvo Assistance Extension
With Extended Volvo Assistance, owners may be eligible for a yearly extension to the 5-year policy for a maximum of 3 years if their vehicle is serviced in accordance with the manufacturer’s service schedule at an authorised Volvo Service centre.
Total Peace-of-Mind
Volvo Assistance is available 24 hours a day, 365 days a year, Australia-wide. Should you require roadside support, please call 1800 186 586 and provide us with your vehicle registration or VIN.
What Events are Covered?
• Mechanical breakdown • Flat Tyre • Flat Battery • Key Lock in Vehicle • Out of fuel
Roadside Assistance We Can Provide
• Mechanical assistance at roadside • Towing if your vehicle is unable to be mobilised at roadside • Emergency fuel provision • Change of tyre/wheel if a spare is available • Replacement battery service • Single one-way metropolitan taxi fare • Urgent message relay • Arranging appropriate transportation for your vehicle and passengers • Out of fuel
Volvo Assistance Policy
View details of the Volvo Assistance policy including what events are covered.
Volvo Assistance Benefits
Additional benefits are available when the vehicle is over 100km away from home and is disabled for more than 24 hours. • Accommodation for up to 3 nights in conjunction with a rental car for a period of 3 days; or • Car rental for a period of up to 3 days; or • Alternative vehicle ground transportation for the driver and passengers should car rental be unavailable
For total peace of mind. Volvo Services
Service Plans
Our range of service plans, ensures your model is regularly serviced and maintains optimal performance.
Customer Parts Warranty
Some of your vehicle's parts could be eligible for replacement, after your warranty expires.
Care Centre Services for Connected Cars
• Regarding Service Providers, Local Authorities and Emergency Services.
• In order to provide you with the published emergency services, the vehicle’s SIM card needs to be in an area of network coverage. If there is no signal to the SIM, SOS dialling is not available.
• In order to provide you with the Care Centre Services, we collaborate with different service providers (including Network Providers), law enforcement authorities and the emergency services. We may change our service providers from time to time.
• We shall not be responsible for the acts or omissions of third party service providers or for the acts or omissions of law enforcement authorities or the emergency services.
• Except where you enter into an agreement directly with a third party service provider, you will have no legal relationship with our service providers. You will not be a third party beneficiary of any agreement between us and the service providers.
• In addition to the charges for your Digital Services Package, you may be charged state and local 000 or other emergency service fees in association with the emergency services attending an incident.
