PIN code for Volvo On Call*

Updated 08/06/2023

The PIN code is used for security purposes and to identify the individual authorised to perform Volvo On Call services.

The four-digit PIN code, which is sent to the car owner when the dealer activates the subscription, is used for security reasons to identify the individual authorised to perform certain Volvo On Call services, e.g. unlock the car via Volvo On Call service centre or create an account for the app.

Forgotten or change of PIN code

If you have forgotten your PIN code or need a new one (e.g. after buying a used car), contact a dealer or press on the ON CALL button in the car to contact a Volvo On Call service centre. The new code will be sent to the car owner.

Incorrect PIN code has been entered for the app repeatedly

The account will be locked after incorrectly entering the PIN code ten times in succession. A new PIN code must be selected in order to be able to use the app again, and a new app account created by following the same process as when the app account was previously created.