Getting started with your wallbox

Before you can start charging your car with your wallbox, it needs to be mounted by a certified electrician.

Once mounted, there are some additional steps you and the electrician need to take to get your wallbox ready. This for example includes activating your wallbox account, configuring your wallbox, and connecting the Volvo Cars app to the wallbox.

 Note

Your Volvo wallbox must be mounted by a certified electrician. It's recommended that the electrician is a certified Volvo installation partner. If this wasn't organised when purchasing your wallbox, contact a Volvo dealer who can help you select one.

Mounting your wallbox

 Important

When the wallbox is being used for charging it needs to be connected to the internet. An internet connection can be established via Wi-Fi, ethernet cable or a mobile network (through the wallbox's built-in SIM card). If you choose to connect your wallbox to the internet through an ethernet cable, it's important that the electrician connects the cable from the router to the wallbox during the mounting process.

Activating your wallbox account

After your Volvo wallbox has been mounted by a certified electrician, they need to activate your wallbox account.

Configuring your wallbox after activating your account

After the activation of your wallbox account, the electrician must also configure your wallbox.

Downloading the Volvo Cars app

You need to download and connect the Volvo Cars app to your wallbox to access all the charging functions.

 Note

If you have an EX30, you won't be able to connect the Volvo EX30 app with the wallbox. Instead, you'll have to download the Volvo Cars app. This also applies to non-Volvo owners.

The Volvo Cars app is available for iPhone, iPad and Apple Watch as well as Android phones and Android tablets. You can download it for free from the Apple App Store or Google Play. The app is updated regularly, so make sure that you have the latest version on your phone.

The minimum software version required on your device to use the Volvo Cars app is:

  • iOS 16.4
  • Android 8.0

Once the certified electrician has completed the installation process and you've downloaded the app, you're ready to connect the app to your wallbox. See Connecting the Volvo Cars app to your wallbox for more information.