Account details

PIN code

A PIN code is used in the Volvo Cars app to verify that a person is authorised to perform connected services in a certain car. A PIN code is not used for cars with Google built-in.

Performing a factory reset of a pre-owned car

If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars/Volvo EX30 app.

Changing your Volvo ID username or password

You can change your Volvo ID username or password from the Volvo Cars app or from the Volvo website.

Issues related to Volvo ID

Common issues related to Volvo ID, along with solutions, are described here.

Creating a Volvo ID

You need a Volvo ID to log in to the Volvo Cars app. The instructions for how to create your Volvo ID vary depending on car model and model year, so be sure to read the section that applies to your car.

Volvo ID

Volvo ID is a personal account that is used when logging in to the Volvo Cars app.

Two-factor authentication in the Volvo Cars app

You need a Volvo ID to log in to your Volvo Cars app. To further protect your account from unauthorised users, two-factor authentication will be implemented later this year.

Extending or renewing your subscription for connected services

To continue using the remote functions in the Volvo Cars app, you need to extend or renew your subscription for connected services.

Subscription for connected services

To use the remote functions in the Volvo Cars app, the car requires a subscription for connected services. Your subscription includes emergency assistance, security services and app services.

Change of ownership with connected services

When changing ownership of a car with connected services, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to pair the Volvo Cars app with the car.

Change of market when importing or relocating

When you import your car or move to another country, it is important to contact an authorised Volvo dealer to register for the new market. This ensures that the connected services which Volvo offers will work correctly.