Depending on the nature of the problem, you may be able to solve it on your own or with assistance from an authorised Volvo workshop or other services. In this part of the user manual, you will find a number of scenarios and how to handle them safely.
In a situation where there are injuries or risk of injury, prioritise safety and medical needs over car recovery. Don’t hesitate to contact emergency services if necessary.
- The car malfunctions and the car can't be used as intended.
- The battery is flat and the car is unresponsive.
- There is physical damage to the car. The damage can make the car unsuitable to drive or cause immobilisation. Even superficial damage needs to be evaluated to ensure that you can safely use the car.
Important
Having your car towed
If your car requires towing, there are some guidelines you need to follow. If your car is undamaged and has power, tow mode must be activated to pull your car onto a recovery vehicle's platform. When your car is in tow mode, the speed of the recovery vehicle should not exceed 5 km/h (3 mph) and the towing distance should not exceed 10 m (30 ft). If tow mode cannot be activated, the car must be lifted onto a recovery vehicle.
