Privacy Notice - Volvo Cars App
Effective from:
Published at:
Welcome!
We take your privacy seriously and want to be transparent and provide you with information about how we use your personal data. We will only use your personal data for clearly described purposes and in accordance with your data protection rights.
To be able to provide you with the freedom to move in a personal, sustainable and safe way, we continuously develop new products and services. As these become available, they will also be subject to this notice, unless we clearly inform you otherwise.
This notice describes how Volvo Cars (as defined below), and at times other entities, process your personal data when you use a mobile application provided by Volvo Cars (hereinafter collectively the “Volvo Cars App”).
To the extent that you get redirected to another mobile application or website from the Volvo Cars App, please note that it is the provider of such mobile application or website that will be responsible for the personal data processing in such mobile application or website.
The Volvo Cars App has several functionalities which entail different types of personal data processing, as explained below. The functionalities available will depend on your market and the type of subscription you have. Hence, some of the functions described below might not be applicable to you.
In this privacy notice, you can find information regarding the following:
1. Who is responsible for the processing of your personal data
The responsibility for the processing of your personal data in the Volvo Cars App is divided according to the following:
- The entity responsible for the processing of personal data in relation to Your subscription, the Volvo Cars remote vehicle services andDriving Journal, is Volvo Car Corporation, having its registered office at Assar Gabrielssons Väg, SE-405 31, Gothenburg, Sweden, company registration number 556074-3089, hereinafter referred to as “Volvo Car Corporation”.
- The entities jointly responsible for the processing of personal data in relation to charging, app analytics, as well as research and development are:
- Volvo Car Corporation, and
- Volvo Car Brasil Importação e Comércio de Veículos Ltda, having its registered office at Avenida Presidente Juscelino Kubitscheck, 1909, block 201, 20th Floor, Vila Nova Conceição, ZIP Code 04543-907, City of São Paulo, State of São Paulo, Brazil, hereinafter referred to as “Volvo Car Brasil”. Volvo Car Corporation along with Volvo Car Brasil hereinafter referred together as “Volvo Cars”, “we”, “our”.
2. Personal data processed, why and for how long
In this Section 2, we describe the reasons for our personal data processing, what personal data we process, the legal basis for such processing and how long we keep such data.
2.1 When you use the Volvo Cars App
For processing based on consent, as specified below, you may withdraw your consent at any time by changing your preferences in your profile in the Volvo Cars App, under “Privacy Settings”.
Why we use your personal data (‘purpose’) | The personal data we use | Legal basis | Retention (how long we keep the data) |
---|---|---|---|
Monitoring the functioning of the Volvo Cars App and troubleshooting when necessary. |
| Our legitimate interest to provide you with a secure and functioning Volvo Cars App. | We will retain your personal data for thirty (30) days from collection. |
To measure how the Volvo Cars App and related services are used in order to gain a better understanding of user behaviour, to improve the usability and reliability of the Volvo Cars App and the services provided therein, reduce malfunctions of the Volvo Cars App, as well as to gain insights into how our services are used for continuous improvement. |
| Your consent. | We will retain your personal data for fourteen (14) months from collection. In some cases, app instance identifiers will be stored for the duration of the lifespan of the Volvo Cars App on your device. |
2.2 Your subscriptions and remote vehicle services
If you have a subscription for the Volvo Cars remote vehicle services or other Volvo connected services, you may get the opportunity to renew this service in the Volvo Cars App.
Service | Why we use your personal data (‘purpose’) | The personal data we use | Legal basis | Retention (how long we keep the data) |
---|---|---|---|---|
Subscriptions such as remote vehicle services or other Volvo Cars connected services |
|
| This processing is necessary for the performance of your contract with us. | We will retain your personal data for ninety (90) days after your last subscription has expired in order to enable continuation of the service if you choose to resubscribe, or for you to access invoices or receipts. In addition, we will process the data relating to your purchase for five (5) years due to our legal obligation to comply with the Consumer legislation. For accounting and financial reporting compliance, we will process the data relating to your purchase for ten (10) years as required by the applicable legislation. |
Remote vehicle services | To provide the Volvo Cars remote vehicle services, such as the ability to control your vehicle remotely (e.g., pre-climatisation, unlock/lock doors, remote start/stop of engine, current outside temperature, receive theft alarm notifications), the ability to view the status of your vehicle (e.g., fuel level, windshield washer fluid levels, brake fluid levels, door lock status, tire pressure or maintenance warnings, battery status, or other vehicle status indicators). |
| This processing is necessary for the performance of your contract with us. | When your Volvo Cars remote vehicle services subscription comes to an end, the details linked with this service, including your personal information, will be deleted after ninety (90) days. Note that the Volvo Cars subscription follows the vehicle. Therefore, if there is a change of ownership, you as a seller are responsible to disconnect your vehicle from the Volvo Cars App and to erase your data. This also applies for the registered primary driver in case of vehicle lease. Follow this link for instructions. |
To provide an easy way for you to view the location of your vehicle from your phone to the vehicle based on your contact list, calendars events or search results. |
| Your consent/ approval via your device settings. | We will retain your personal data for ninety (90) days after your last subscription has expired in order to enable continuation of the service if you choose to resubscribe, or for you to access invoices or receipts. In addition, we will process the data relating to your purchase for five (5) years due to our legal obligation to comply with the Consumer legislation. For accounting and financial reporting compliance, we will process the data relating to your purchase for ten (10) years as required by the applicable legislation. | |
Maintenance and service reminders for your vehicle | To send push notifications within the Volvo Cars App related to upcoming maintenance and service reminders for your vehicle |
For hybrid and fully electric vehicles we store:
| This processing is necessary for the performance of your contract with us, save for situations where you are specifically asked whether you agree to the processing, in which case the processing is based on your consent. | We will retain your personal data for ninety (90) days after your last subscription has expired in order to enable continuation of the service if you choose to resubscribe, or for you to access invoices or receipts. In addition, we will process the data relating to your purchase for five (5) years due to our legal obligation to comply with the Consumer legislation. For accounting and financial reporting compliance, we will process the data relating to your purchase for ten (10) years as required by the applicable legislation. |
2.3 Driving Journal
The Driving Journal automatically logs all your trips. This may be useful if, for example, you want to manage your mileage expenses. In order for the Driving Journal to function, you must activate it, otherwise the data is not collected. You can disable the Driving Journal at any time in the Volvo Cars App, and by doing so the data will stop being collected for this purpose.
Why we use your personal data (‘purpose’) | The personal data we use | Legal basis | Retention (how long we keep the data) |
---|---|---|---|
To provide you with the Driving Journal service that automatically logs all your trips. |
| Your consent. | As a main rule, the Driving Journal’s data is stored for up to 400 days depending on your car model whereupon it may be deleted or anonymised. |
2.4 Charging
Volvo Cars provide multiple charging products and services integrated with the Volvo Cars App to make it easy for you to charge your electric vehicle. This section describes how Volvo Cars process your personal data when you are using these products and services.
2.4.1 Public Charging
Service | Why we use your personal data (‘purpose’) | The personal data we use | Legal basis | Retention (how long we keep the data) |
---|---|---|---|---|
Volvo Car Eletropostos App integration | To provide public charging services in collaboration with Easy Volt Brasil Ltda (Ezvolt), a company registered in Brazil, Rua José de Figueiredo, No. 320, Condomínio Office House, Block 1, Building 04, Barra da Tijuca. ZIP Code 22793-170 with company registration number 20.260.776/0001-58. |
In order to present session information and invoicing of the public charging service we process the additional information received from Ezvolt:
| This processing is necessary for the performance of your contract with us. | We will retain the data related to public charging for as long as you are a Volvo Cars App or a Volvo Car Eletropostos App user, If you delete your account, personal data related to your charging history will be anonymized or deleted within five (5) years, in compliance with consumer protection legislation. In addition, for accounting and financial reporting compliance, we will process the data relating to your purchase for ten (10) years as required by the applicable legislation. |
2.4.2 Home Charging
Service | Why we use your personal data (‘purpose’) | The personal data we use | Legal basis | Retention (how long we keep the data) |
---|---|---|---|---|
Smart charging | To enable you to have a smart schedule for the charging of your electric vehicle at home. |
| This processing is necessary for the performance of your contract with us. | We will retain the vehicle details, battery details, and location until the charging cable is disconnected from the vehicle. We will retain your contact details for five (5) years. |
2.5 Research and development
Why we use your personal data (‘purpose’) | The personal data we use | Legal basis | Retention (how long we keep the data) |
---|---|---|---|
To gain statistical information and understanding of how our products and services are used. |
| Our legitimate interest to develop and improve our products and services based of how they are used. | We will retain the personal data for ten (10) years. |
3. Sharing of your personal data
We share data with various organisations in order to run our business, maintain our relationship with you, and provide you with products and services. We describe these situations below and refer to these organisations as ‘suppliers’, ‘processors’ or ‘sub-processors’.
In each case of sharing data with these organisations, we have entered into necessary data protection contracts in order to ensure that your personal data is used lawfully and in accordance with the purposes set out in this privacy notice. Additionally, in each case, we only share the personal data we deem necessary to achieve the respective purpose. As a primary rule, these suppliers act as processors on our behalf unless specified otherwise below.
In certain situations, sharing personal data involves transfers of personal data outside Brazil. We ensure that such transfers are limited to what is strictly necessary for the intended purposes and apply appropriate safeguards, including contractual measures, to protect your personal data in compliance with applicable data protection laws. Whenever possible, we transfer only data that is not directly identifiable, reducing risks in the event of unauthorized disclosure.
Who (‘Recipient’) | Why (‘Purpose’) |
---|---|
IT suppliers | Personal data is transferred to IT-suppliers who provide general business support systems such as data storage providers and cloud connectivity service providers. |
Communication and advertising suppliers, including chat functionality and customer care suppliers | Personal data is shared with suppliers that support us to communicate with you through the Volvo Cars App and other communication channels such as e-mail and phone. |
Analytics and statistics providers | Personal data is shared with service providers which give us insights into how the Volvo Cars App is being used, which helps us improve the Volvo Cars App and our offering. |
Payment service, billing, invoicing and subscription administration providers | We use third-party payment providers to process your payments. Such payment providers are responsible for their separate processing of your personal data. |
Authorised Volvo Cars Retailers | Personal data will be shared with authorised Volvo Cars Retailers for purposes related to the management of your relationship with Volvo Cars, including but not limited to providing services, facilitating vehicle maintenance, managing sales and after-sales services etc. |
Map services (Google Maps) | The Volvo Cars App uses Google Maps (https://policies.google.com/privacy) to show your and your vehicle’s location. |
Public Charging (Eazy Volt Brasil Ltda) | The Public Charging service provided in partnership with Eazy Volt Brasil Ltda involves sharing of some of your personal data. You can find details regarding this processing in Section 2.4.1 above. |
Other members of the Volvo Car Group | Personal data is shared with Volvo Car Group affiliates, including those located in the United States, the European Union, and other relevant jurisdictions, to support operational, administrative, and business functions. This includes purposes such as assessing retailer performance, providing customer care, conducting marketing segmentation, managing subscription services, and evaluating potential service extensions and reactivations. |
Governmental Authorities and Regulatory Bodies | Personal data may be shared with governmental authorities, tax agencies, and other regulatory bodies when required by law or for purposes such as issuing invoices, fulfilling tax obligations, complying with legal and regulatory requirements, responding to lawful requests, and supporting investigations. |
Any party approved by you | For example, you may give us your approval to share personal data with another party such as a third-party service provider, insurance providers and similar. |
4. Your rights and controls
You have specific legal rights relating to the personal data we process about you. The rights may differ depending on which jurisdiction you are in and the nature of the processing. Generally, your rights concern the possibility to:
- withdraw your consent
- object to our processing of your data
- confirm the existence of data processing
- ask for a copy of the data we hold about you (so-called subject access right)
- ask for the data to be transferred to another entity (so-called data portability)
- ask for the data to be corrected, updated or restricted
- Request information about data sharing
- ask for the data to be anonymized, blocked or deleted.
As mentioned, these rights are not absolute and in some cases data protection law limits their application. Should this be the case for a request you make to us, we will always explain if and why we cannot fulfil your request.
If you would like to submit a rights request, you can get in touch with us by completing this form. We kindly ask that you use the form as it sets out the information that we need to verify your identity and effectively process your request. However, should you prefer not to use the form, you are always welcome to contact us and submit your request using the contact information in the next section.
You also have a right to submit a complaint to your local data protection authority should you have concerns about how we use your personal data. However, we would appreciate it if you reached out and raised your concerns directly with us first to allow us to try to resolve them together. You can find our contact information below.
5. Contact information
If you have any questions about how we use your personal data, you can contact us at follows:
Volvo Car Brasil Data Protection Officer (Brazil DPO):
Name: Juliana Hipólito de Assis
Email: globdpo@volvocars.com
Postal Address: Avenida Presidente Juscelino Kubitscheck, 1909, block 201, 20th Floor, Vila Nova Conceição, ZIP Code 04543-907, City of São Paulo, State of São Paulo, Brazil
Important Notice: If your question concerns managing your account or Volvo Cars products or services, please contact our Customer Service Team directly via email for assistance, as the Data Protection Officer cannot address these matters. Please use this e-mail address: sac.volvocars@volvocars.com.
Corporation Data Protection Officer (Global DPO):
Email: globdpo@volvocars.com
Postal Address: Volvo Car Corporation, Attention: The Data Protection Officer, dep 50099, VAK, 405 31 Gothenburg, Sweden.
6. Updates to this notice
We continuously develop our products and services and will review and update this privacy notice as a result. As such, we encourage you to revisit this privacy notice regularly. The date at the top of this privacy notice lets you know when it was last updated. We will handle your personal data in a manner consistent with the privacy notice under which it was collected unless we have your consent to handle it differently.