Vehicle Privacy Notice

2.1 Data used for infotainment purposes

2.1.1 Driving Journal

The Driving Journal automatically logs all your trips. This may be useful if, for example, you want to manage your mileage expenses. The Driving Journal must be activated by you; otherwise the data is not collected.

If you enable the Driving Journal, we will collect your identifiers, such as first and last name, phone number, e-mail address, your vehicle identification number (VIN) and the vehicle's location, as well as other trip-related information such as your routes, time, distance, fuel and/or electric consumption and mileage. Depending on your vehicle model, either the start and finish position or the full route are collected.

We process this data based on your consent.

As a rule, the Driving Journal's data is stored for up to 400 days, depending on car model. You can disable the Driving Journal at any time, and by doing so the data will stop being collected. This does not trigger the deletion of previously collected information.

2.1.2 Over-the-air Software Updates

Over-the-air software updates enable your vehicle to update and maintain the latest software without visiting a workshop. Using the latest software ensures you can fully utilize our updated services. By using the latest software, you are also improving your protection against cybersecurity incidents.

To maintain vehicle software and provide necessary software updates, we process the following data:

The legal basis for us to process the data mentioned above is your consent.

We will retain records of the software updates made for the entire lifetime of the vehicle.

You can agree or disagree to automatic software updates at any time in the privacy settings. If you agree, software updates are downloaded automatically, and you will be notified when the update is ready to install. If you disagree, you will be notified when a new update is available and can be downloaded. If you don't want to use over-the-air software updates, you can have updates installed in a workshop with the required connection to our systems.

2.1.3 Connected Safety

Our vehicles are equipped with Connected Safety, a service offered by us, which informs you about current traffic hazards while you drive the vehicle. This information is based on information sent from other vehicles or from public sources where applicable. This information is used to alert you to changing road conditions or potential road hazards early on by displaying appropriate warnings, allowing you to adapt your driving style accordingly. If your own vehicle detects a potential road hazard, such as reduced friction between your tires and the road, or if the hazard warning lights are activated, this information is sent to Volvo Cars. The information is aggregated and anonymized before sent to vehicles approaching your own vehicle's position.

The data that we collect and process to support Connected Safety is:

The legal basis for us to process the data mentioned above is performance of the contract. You can turn the service on and off at any time.

In addition, the above-mentioned data is processed anonymously and transmitted to traffic agencies and companies in order to avoid and reduce hazards posed by road traffic and also to improve road safety, reduce maintenance costs and contribute to a sustainable traffic environment. Volvo Cars and Polestar Performance AB (a Swedish company headquartered at Assar Gabrielssons Väg 9, SE-405 31, Gothenburg, Sweden, hereinafter referred to as “Polestar”) are joint controllers for these purposes. As so-called joint controllers under GDPR, Volvo Cars and Polestar are jointly responsible for this processing. Volvo Cars and Polestar have agreed that Volvo Cars is responsible for providing information to its customers and that the respective rights afforded by GDPR will be exercised by Volvo customers in relation to Volvo Cars.

We will retain the information for 1 week.

2.1.4 Digital Key

Digital keys can fully replace conventional car keys and allow you to conveniently lock, unlock, or start your vehicle with your smartphone or smart watch. In addition, it is also possible to share your key with additional users through various digital channels.

A digital key only requires a network connection during the initial one-time setup, or to share or revoke keys. Once set up, the key will work via Bluetooth, near-field communication (NFC), and ultra-wideband technology (UWB). During setup, your key will be added to the wallet app on your smart device. From your wallet app you can share your key through messaging apps, mail, or via Airdrop^®. You can also easily revoke keys you have shared, either through the wallet app or through the vehicle infotainment system.

The following data is processed when using the digital key:

The legal basis for us to process the data mentioned above is performance of the contract.

We will retain your data for as long as you have a valid contract.

2.1.5 Real-time Traffic Information

The Real Time Traffic Information service receives information about road traffic information from a third-party service provider.

We process the following data from the car:

Car models equipped with sensors that can identify traffic signs in real time as you drive do this through local processing (in the car) only.

The legal basis for us to process the data mentioned above is performance of the contract. You can turn the service on and off at any time.

The data will be stored by Volvo Cars as long as the subscription is active. Once the subscription is inactive, VIN, speed, and position are stored for maximum of 90 days, unless a longer time is required under local applicable law.

2.1.6 Intelligent Speed Assist (ISA)

Intelligent Speed Assist (ISA) is a mandatory function in some jurisdictions that uses road sign data to assist cars in maintaining the speed limit. In order to know the speed limit on the current road, ISA uses the car's navigation system to retrieve road sign data. The navigation system, in turn, needs to know the car's position in order to provide the correct data.

In addition, Volvo Cars is legally required to report aggregated data on your usage of the vehicle, such as:

To support ISA and the reporting, the following data is processed:

The legal basis for us to process the data mentioned above is to fulfill our legal obligations.

We retain the information until it has been aggregated and sent to relevant authorities.

2.1.7 Speech Messaging

Speech Messaging is part of a larger voice command system with which you can control features of your infotainment system and create and send SMS messages by giving verbal instructions. To initiate a dialog using voice commands, you first need to activate this function. Voice control will remain activated until you deliberately stop it or until you have not responded to three prompts from the system.

The following data is processed when using Speech Messaging:

The legal basis for us to process the data mentioned above is performance of the contract.

We will retain the information until the message has been sent.

2.1.8 Air Quality Index

This function shows information on air quality, such as pollution and pollen levels.

Initially, information on the air quality from within the car is shown.

If you choose to share the car's location, information on air quality from outside the vehicle will also be presented.

The legal basis for us to process the data mentioned above is performance of the contract.

The data will be deleted after it has been presented in the car.

2.1.9 Map Delivery System

Some of our vehicles can request map data from our Map Delivery System. This service will enhance vehicle functions such as Pilot Assist and Adaptive Cruise Control by providing up-to-date map data of your current location.

To enable Map Delivery System, the following data is processed:

The legal basis for us to process the data mentioned above is performance of the contract.

We will retain the data until the map data has been downloaded.

2.2 Data used related to safety

2.2.1 Active Safety Data Recorder (ASDR)

The primary purpose of the Active Safety Data Recorder (ASDR) is to record data related to traffic accidents or collision-like situations. This information will be processed by our research and development department to help us better understand the circumstances in which traffic accidents, injuries, and damage occur.

By giving your consent, Volvo Cars collects and processes the following data for future development purposes and active safety-related complaints:

The legal basis for us to process the data mentioned above is your consent, and we keep it for 10 years before we delete or anonymize it.

2.2.2 Event Data Recorder (EDR)

The vehicle stores safety-related information relating to crash or near-crash situations in an Event Data Recorder (EDR) – also known as the car's "black box." The safety-related information includes the following data:

The period recorded is usually up to 30 seconds. Recording only takes place if a non-trivial collision situation occurs.

The legal basis for us to process the data mentioned above is to fulfill our legal obligations.

We will retain the information until overwritten by a new triggering event.

2.2.3 Emergency Call (eCall)

Emergency Call (eCall) automatically triggers an emergency call and sending of data in the event of certain types of accidents detected by activation of one or more sensors within the vehicle. This means that the car will automatically make an eCall even if all occupants in the car are unconscious, and the data mentioned below will be automatically transmitted to the call center. eCall can also be triggered manually by pushing and holding the SOS button for at least 2 seconds.

When an eCall is made, the following data are processed:

By default, and where available, eCall is routed to a third-party service provider (this is called a third-party service eCall or TPS eCall). This supplier varies by region, and you can get more information by contacting us regarding which suppliers are used in your region. You can choose to have the call routed to the 911 public emergency service at any time by modifying your settings.

The data is only collected when the eCall is made, and the only entities having access to it are Volvo Cars and the third party providing the service (or the emergency service itself, if selected). However, they may forward this data to specialized emergency services (for example, ambulance) if necessary.

The legal basis for us to process the data mentioned above is to fulfill our legal obligations.

We will retain the data for 200 days, and the processing is limited to the emergency situations referred to above.

2.2.4 Call Center Services

With Call Center Services, we provide you with the ability to connect to our call center from within the vehicle by pressing the “on call”/assist button, through a call from within the app or by calling the call center directly. Services offered as part of the Call Center Services are described below:

Roadside Assistance (RSA)

RSA involves supporting you when you experience a technical fault with your vehicle, such as a flat tire or a fault with the engine/motor. In some cases, the agent at the call center is able to provide guidance on the call to you on how to remedy the issue. In other cases, the repair can be made at the roadside (called a "spot repair"); if that is not possible, your vehicle will need to be towed to a workshop to be repaired. The agent will assess which response is appropriate during the call. Where roadside recovery is needed (spot repair or a tow), assistance vehicles can be provided by a third party, such as a roadside vehicle towing and repair company, who then will process the related data.

Stolen Vehicle Tracking (SVT)

SVT is a way to locate your vehicle if it is stolen. A vehicle may be reported stolen by: 

For the SVT process to be initiated, an official police report must be filed, and the report case number needs to be submitted to the call center.

Remote Vehicle Immobilization/Mobilization (RVI/RVM)

RVI/RVM can be used to enable or disable the immobilizer in the vehicle. If the immobilizer is enabled, the vehicle will not be able to be started until the immobilizer is disabled. The vehicle can then be remotely mobilized. This service is initiated by the call center agent. 

In order to provide you with the services described above, we will automatically collect the following data when you contact the call center through the “on call”/assist button in the vehicle or through the Volvo Car App:

Depending on the nature and scope of the request, for any of the call center services above, we may need to process additional information necessary for the delivery of requested assistance. For example:

The legal basis for us to process the data mentioned above is performance of the contract.

We will retain the data for 200 days.

2.2.5 Intrusion Detection System

The goal of the Intrusion Detection System (IDS) is to detect anomalies and violations that could be possible threats to the main infotainment system. This means that we will monitor how software and apps behave to ensure they are not violating what they are permitted to do. IDS will monitor the system in real-time and report violations to Volvo Cars.

We will process the following data:

The legal basis for us to process the data mentioned above is to fulfill our legal obligations.

We will retain the information for 90 days. We will either delete the data, or, if we identify a need to retain the data, we will anonymize it at the end of this period.

2.2.6 Ensuring Safe Batteries

We need to ensure that our cars with hybrid or full-electric powertrains are safe in order to protect our drivers, their families and the general public from danger and unnecessary inconvenience. To ensure this, we will collect and use information related to batteries to enable early detection of potential concerns and to identify new potential fault types. If we think it is needed, we will also contact and inform you of potential concerns.

The data we collect and use are:

The legal basis for us to process the data mentioned above is our legitimate interests mentioned above, as well as to fulfill our legal obligations, such as conducting safety-related recalls.

We will retain the information mentioned above for the lifetime of the vehicle.

2.3 Data used related to maintenance and repairs

2.3.1 Service Planning

Service planning helps you keep your vehicle in good condition and observe the vehicle's health.

If applicable in your country, we will send you service-related communication.

When your vehicle has an internet connection, service planning works by continuously providing Volvo Cars, retailers, and workshops with diagnostic data. Providing diagnostic data remotely will enable your workshop to better prepare for your upcoming visit. In addition, data will be shared with our national sales company and retailers to administer bookings and deliveries of parts if needed.

Service planning also helps us schedule production and delivery of spare parts, which is an important component for our sustainability goals, as it optimizes content, logistics and workshop utilization.

In order to provide you with service planning, the following data will be collected:

The legal basis for us to process the data mentioned above is performance of the contract. You can turn the service on and off at any time.

We will retain the information for 3 years, except for information concerning the vehicle's high-voltage battery, which is retained for 10 years.

2.3.2 Diagnostic read-outs in workshops

If servicing or repairs are carried out on your vehicle at a service center, workshop, or partner, we will receive and use information for fault tracing, to manage our product manufacturer obligations, and for product research and development purposes, such as monitoring and improving the quality of our vehicles, their safety features, and other functions.

The data we collect and use are:

The legal basis for us to process the data mentioned above is our legitimate interests, as well as to fulfill our legal obligations, such as conducting safety-related recalls.

We will retain the information mentioned above for the lifetime of the vehicle.

2.3.3 Bug Reporting

Bug Reporting is a tool that can be activated by workshops to enable us to collect information on software bugs. The tool is used to identify and investigate the impact of issues and will enable us to solve software related problems, as well as maintain our software in good health. By activating Bug Reporting, we will collect and process the following data from your vehicle:

The legal basis for us to process the data mentioned above is our legitimate interest.

We will retain your data until the issue with your vehicle has been solved, or for 90 days, whichever occurs later.

2.3.4 Extended Vehicle Data Analysis

In order to fully investigate the issues with your vehicle that you bring to our attention, we need to use the following data from your vehicle, together with some basic customer data such as name and contact details:

The data will be used to identify potential problems with the vehicle, manage potential warranty cases, and identify potential product safety issues. If the data can't be collected, Volvo Cars will not be able to investigate the problems.

The legal basis for us to process the data mentioned above is our legitimate interest.

We will retain your data until the problem with your vehicle has been solved.

2.4 Data used for research & development purposes

2.4.1 Traffic accident research and development

When a traffic accident occurs involving one of our vehicles, we investigate what happened for the purpose of improving the safety of our vehicles, as well as the traffic environment in general. If it would be beneficial for our research, we will send out a survey to you to get additional information on the accident.

When researching, the following data will be processed:

The legal basis for us to process the data mentioned above is our legitimate interest.

We will retain your data for 10 years.

2.4.2 Vehicle data analytics

We process vehicle data (listed below) in order to obtain statistical information about our vehicles and how they are used. We use this information for product research and development purposes: in particular, to improve and monitor the quality of vehicles and their safety features. This also serves to manage Volvo Cars' warranty commitments and to comply with our legal requirements relating to emissions monitoring.

Data categories used:

Volvo Cars also collects the following information on the vehicle's high-voltage battery (where applicable):

The legal basis for us to process the data mentioned above is your consent.

Vehicle identification number (VIN), vehicle hardware and software version identifiers, and diagnostic trouble code (DTC) data are retained for 2 years, while information on the vehicle's high-voltage battery is retained for the lifetime of the battery.

In the case of hybrid or electric vehicles, Volvo Cars and Polestar Performance AB (a Swedish company headquartered at Assar Gabrielssons Väg 9, SE-405 31, Gothenburg, Sweden, hereinafter referred to as "Polestar") share analytical data from their respective vehicles. The analytical data exchanged between Volvo Cars and Polestar listed above are of a purely technical nature and do not involve actual customer data. The analytical data collected via the Volvo Cars and Polestar platforms are exchanged between the two companies for the purposes of improving and monitoring the quality of the vehicle, the performance of the electric and hybrid features, and the safety features.

As so-called joint controllers under GDPR, Volvo Cars and Polestar are jointly responsible for this processing of analytical data. Volvo Cars and Polestar have agreed that Volvo Cars is responsible for providing information to its customers and that the respective rights afforded by GDPR will be exercised by Volvo customers in relation to Volvo Cars.

2.4.3 Vehicle Analytics & Improvements

If you provide your consent by enabling Vehicle Analytics & Improvements, we will collect and use the data listed below to get information about your vehicle and how it is being used. We use this information for fault tracing, product research and development purposes, such as to monitor and improve the sustainability and quality of our vehicles, their safety features and other functions. If we think it is needed, we will also contact and inform you of potential problems or faults.

We collect and use the following data:

The legal basis for the collection and use of the data mentioned above is your consent.

We keep the data for five years, other than the information on the car's high-voltage battery, which is retained for the life of the battery. At the five-year mark, we will delete the data or, if we see a need to keep it, we make sure it is completely anonymized.

2.5 Emissions reporting

If you have a vehicle with an internal combustion engine and you visit an authorized Volvo workshop or service partner, they will collect data from your vehicle, which will be sent to us in order to be reported pursuant to applicable law. This collection of data occurs every time your vehicle is serviced unless you inform the service retailer that you object.

The data collected is:

The legal basis for us to process the data mentioned above is to fulfill our legal obligations.

The information above is kept until the data has been reported.

2.6 Law Enforcement Requests

Personal data needs to be shared or may be shared with law enforcement authorities (e.g., police, courts), to comply with a legal obligation, or our legitimate interest in providing data, when a crime is suspected, or when it is necessary to establish or exercise legal claims or defend ourselves against them.

We provide law enforcement with the least amount of personal data necessary. Examples of data types that we can give out include the serial number of a car part connected to a VIN number or a IMEI number.

4.1 Your rights under GDPR

You have specific legal rights relating to the personal data we process about you. The rights may differ depending on which jurisdiction you are in and the nature of the processing. Generally, your rights concern the ability to:

As mentioned, these rights are not absolute, and in some cases data protection law limits their application. Should this be the case for a request you make to us, we will always explain why we cannot fulfill your request.

If you would like to submit a rights request, you can get in touch with us by completing this form. We kindly ask that you use the form, as it sets out the information that we need to verify your identity and effectively process your request. However, should you prefer not to use the form, you are always welcome to contact us and submit your request using the contact information in the next section.

You also have a right to submit a complaint to your local data protection authority should you have concerns about how we use your personal data. However, we would appreciate it if you reached out and raised your concerns directly with us first to allow us to try to resolve them together. You can find our contact information below.

4.2 Your rights under Canadian laws

You may exercise these rights by submitting a request by email at vclcust@volvoforlife.com or by calling us at (800) 663-8255. You may only submit two privacy rights requests within a 12-month period.

When submitting a rights request, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information, and you must describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information. If we deny your privacy rights request due to a lack of identifiable information or any other legal reason, you may appeal our decision by contacting us by e-mail at vclcust@volvoforlife.com.