Depending on the nature of the problem, you may be able to solve it on your own or with assistance from an authorized Volvo workshop or other services. In this part of the user manual, you will find a number of scenarios and how to handle them safely.
In a situation where there are injuries or risk of injury, prioritize safety and medical needs over vehicle recovery. Don’t hesitate to contact emergency services if necessary.
- The vehicle malfunctions and the vehicle can't be used as intended.
- The battery is dead and the vehicle is unresponsive.
- There is physical damage to the vehicle. The damage can make the vehicle unsuitable to drive or cause immobilization. Even superficial damage needs to be evaluated to ensure that you can safely use the vehicle.
Important
Having your vehicle towed
If your vehicle requires towing, there are some guidelines you need to follow. If your vehicle is undamaged and has power, tow mode must be activated to pull your vehicle onto a recovery vehicle's platform. When your vehicle is in tow mode, the speed of the recovery vehicle should not exceed 5 km/h (3 mph) and the towing distance should not exceed 10 m (30 ft). If tow mode cannot be activated, the vehicle must be lifted onto a recovery vehicle.
