Account details

Performing a factory reset of a pre-owned car

If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's center display or ask the previous owner to do it via the Volvo Cars/Volvo EX30 app.

Changing your Volvo ID username or password

You can change your Volvo ID username or password from the Volvo Cars app or from the Volvo website.

Issues related to Volvo ID

Common issues related to Volvo ID, along with solutions, are described here.

Creating a Volvo ID

You need a Volvo ID to log in to the Volvo Cars app. The instructions for how to create your Volvo ID vary depending on vehicle model and model year, so be sure to read the section that applies to your vehicle.

Volvo ID

Volvo ID is a personal account that is used when logging in to the Volvo Cars app.