Unresponsive lock

If your car doesn't lock or unlock as expected, there are some steps you can try.

 Note

If the car's batteries go completely flat, it will not respond to any key.

If the car has been turned off for a long time, it may take several seconds for it to unlock. This is because the car needs time to turn its systems back on, to recognise the key and to give you access.

Locking not working

If the car won't lock, check that all of the doors are properly closed.

If the bonnet or the boot is not properly closed when you lock the car, the car will only lock the closed doors. Once you close the bonnet or boot, that too will be locked and covered by the alarm.

Automatic locking not working

For the car to automatically unlock when you approach and lock when you leave, make sure that:
  • Unlock car when approaching and Lock car when leaving are enabled in settings.
  • your distance-capable key is charged.
  • the key's wireless signals are not being blocked.

If your car doesn't respond when you approach it with your distance-capable key, you can try unlocking it by pulling the door handle or placing your key on the driver door handle.

Rear doors not unlocking

If the rear doors don't open when you pull the inner door handles, make sure the child lock isn't active and that you pull the handle twice. The first pull unlocks the door and the second pull opens it.