Buying or selling a vehicle with Volvo On Call

Canceling the Volvo On Call service

If the vehicle changes owners, contact a Volvo retailer to cancel the service. The retailer will cancel the subscription and erase the service history. The service can also be canceled using the Volvo On Call app.

If the vehicle changes owners, it is important to reset all personal settings and user data in the vehicle to the original factory defaults. This is done via the Settings menu in the center display.

The owner should not change or erase their Volvo ID when the vehicle is sold. The Volvo ID is personal. However, vehicle ownership should be canceled and the link between the Volvo On Call app and the vehicle deleted.

Change of ownership to another country

When a vehicle is purchased and imported to another country, it is important that the owner visits a retailer in the country in which the vehicle was purchased. The retailer will then delete all customer data in their systems. The owner should then contact a retailer in the country in which the vehicle is imported for assistance starting the Volvo On Call service.

Starting the Volvo On Call service

If you purchase a previously owned vehicle with Volvo On Call:

The new owner should contact his/her Volvo retailer to transfer the remaining time on the subscription to the new owner. If this has not already been done, the retailer will delete all of the previous owner's information. All contact details must be updated for Volvo On Call to function and to ensure the previous owner is no longer authorized to use Volvo On Call services in the vehicle.

The Volvo retailer will inform the new owner of the status of the vehicle's Volvo On Call subscription. The new owner will receive a personal four-digit PIN code that will be required for the owner (or another authorized person) to access certain services. If the owner doesn't already have a Volvo ID, this will need to be created so that the Volvo On Call app can then be linked to the vehicle.