Reporting safety defects

Reporting safety defects in the U.S.

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Volvo Car USA, LLC. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your retailer, or Volvo Car USA, LLC. To contact NHTSA, you may either call the Auto Safety Hotline tollfree at

1-888-327-4236

(TTY: 1-800-424-9153) or write to: NHTSA, U.S. Department of Transportation, Washington D.C. 20590.

You can also obtain other information about motor vehicle safety from http://www.safercar.gov, where you can also enter your vehicle's VIN (Vehicle Identification Number) to see if it has any open recalls.

Volvo strongly recommends that if your vehicle is covered under a service campaign, safety or emission recall or similar action, it should be completed as soon as possible. Please check with your local retailer or Volvo Car USA, LLC if your vehicle is covered under these conditions.

NHTSA can be reached at:

Internet:

http://www.nhtsa.gov

Telephone:

1-888-DASH-2-DOT (1-888-327-4236).

Reporting safety defects in Canada

If you believe your vehicle has a defect that could cause a crash or could cause injury or death, you should immediately inform Transport Canada in addition to notifying Volvo Car Canada Ltd.