Scheduling service and repairs1

This service offers a convenient way to schedule service and workshop appoints directly from the vehicle.

When it is time for service, and in certain cases if the vehicle requires repairs, a message will be displayed in the instrument panel and at the top of the center display. The time for service is determined by how much time has elapsed, the number of hours the engine has run, or the distance driven since the last service.

To use the service

  • Create a Volvo ID and register the Volvo ID to the vehicle.
  • To select a Volvo retailer you would like to contact, go to www.volvocars.com and log in.
  • To send and receive appointment information, the vehicle must be connected to the Internet2.

Book service

When you schedule service from your vehicle, the information is sent via your Internet connection2.

Submit an appointment request whenever you need service or when a message regarding the need for service or repairs has been displayed in the instrument panel and at the top of the center display.

P5-1507 ICON_APP_SCREEN_CAR_INFO
Open the Car status app from App view in the center display.
Tap the Appointments button.
Tap the Request appointment button.
Check that your Volvo ID is correct.
Make sure your preferred Workshop is correct.
In the Tap to write information to the Workshop field, you can provide details on what you would like performed during the visit or other important information to your workshop.
Tap the Send appointment request button.

You will receive an appointment suggestion to your vehicle within a couple of days3. You will also receive the same message via email and when you log in to www.volvocars.com.

On some markets, the message in the instrument panel indicating that the vehicle requires service will go out once the appointment request has been sent.

Tap Cancel request if you would like to cancel your request.

The appointment request contains information about your vehicle that helps the workshop plan for your visit.

The retailer will send you a digital appointment suggestion. Information about your retailer is also available in the vehicle so that you can contact your workshop at any time.

Accepting an appointment suggestion

When the vehicle has received an appointment suggestion, a message will be displayed at the top of the center display.

Tap the message.
To accept the suggested appointment, tap Accept. To decline the suggested appointment, tap Send new proposal or Decline.

For some markets, the system reminds you when an appointment time is approaching and the navigation system4 can also guide you to the workshop at the appointed time.

  1. 1 Certain markets only.
  2. 2 There may be a charge for transmitting data over the Internet, depending on your service plan.
  3. 3 Timespan may vary depending on market.
  4. * Option/accessory.
  5. 4 For vehicles with Sensus Navigation*.