Volvo On Call subscription
Volvo On Call is a subscription service. The subscription includes emergency assistance and security services as well as app services.
Status of Volvo On Call subscription
The status of your Volvo On Call subscription is shown in the Volvo On Call app under Vehicle information in the Vehicle tab. You can also extend the subscription from here.
If you do not have access to the Volvo On Call app, contact your retailer who can help you find information about the subscription end date. You then have to give the vehicle identification number1.
Message to indicate that your Volvo On Call subscription will soon be expiring
You are informed 45 days prior to the subscription expiring, via a message in the vehicle's display screen stating that your Volvo On Call subscription is about to expire. Users of the Android or iOS version of the Volvo On Call app will also receive reminders in the app.
Deactivated Volvo On Call subscription
When the subscription period has ended, the message On Call turned off will appear on the vehicle's display. The message disappears when the subscription is reactivated.
You cannot use the Volvo On Call services or the Volvo On Call app when the subscription has expired. Though, the emergency services via the SOS button and automatic collision alert will continue to function. To use Volvo On Call again, you will need to renew your subscription.
Roadside assistance costs
Roadside Assistance costs are included in the first X2 years when buying a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered for free providing the car has been serviced regularly at an authorized Volvo workshop. An authorized Volvo workshop can inform you of the status of your Roadside Assistance agreement.
Volvo On Call can help you get back on the road even if your Roadside Assistance agreement has expired. If this is the case, you will be asked to pay the cost for the service that is sent out to you.