Personal information and Volvo On Call
Volvo's sales companies (see the following table), and Volvo Car Corporation, are responsible for the personal information gathered in connection with the service. Volvo's sales companies are responsible for processing and storing Volvo On Call-related information. This information is treated according to legislation and regulations pertaining to data of this type.
| Country | Sales company |
|---|---|
| USA | Volvo Car USA, LLC |
| Canada | Volvo Car Canada Ltd. |
Why information is gathered
Personal information is used by Volvo and its partners to provide and develop the Volvo On Call service.
What types of personal data are processed?
The primary types of personal information gathered for Volvo On Call-related purposes are:
- Personal information that the customer provides in connection with the activation of the Volvo On Call service and during other contact with Volvo, including name, address, telephone number, type of service and the duration of the service.
- When information about a specific Volvo On Call-related event is automatically transmitted from the vehicle. A message of this type contains: the vehicle identification number (VIN), time when the service is used, type of service, if airbags have been triggered, if the seat belt tensioners have been triggered, current fuel level, current temperature inside and outside the vehicle, whether the doors are locked and windows are closed and the vehicle's last six locations, including speed and direction.
- Other information associated with the owner/driver, such as telephone calls with people in the vehicle, the customer service center that provided the service and notes made by the customer service operator.
Access to my personal information
Volvo uses sub-contractors to provide the service. These sub-contractors work on behalf of Volvo and may only process personal information to the extent necessary to provide service. All sub-contractors are bound by agreements requiring them to observe strict confidentiality and to treat personal details in accordance with applicable legislation.
Deleting personal information
The personal details required to provide the Volvo On Call service are stored during the subscription period and thereafter for as long as necessary in order for Volvo to fulfill its obligations according to legislation and other regulations. Information generated during events covered by the Volvo On Call service is deleted three months after an event has occurred.
Corrections and register extracts
Private persons have the right to request corrections of incorrect information and to obtain an extract showing the personal information that has been processed. Requests for extracts from the register must be submitted in writing and signed by the applicant and include name, address and customer number. The request should be posted to:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive,
P.O. Box 914
Rockleigh, New Jersey 07647
Phone: 1-800-458-1552
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
Phone: 1-800-663-8255
Consent to gather personal information
By activating a Volvo On Call subscription in accordance with the instructions in this document, the user agrees to the collection of Volvo On Call-related personal information.