Remote Door Unlock and Remote Door Lock with Volvo On Call
The vehicle can be remotely unlocked via the Volvo On Call customer service center. It can also be locked and unlocked using the Volvo On Call app.
Remote unlock via the Volvo On Call customer service center
If the vehicle's remote key has been lost or locked in the vehicle, the doors can be unlocked remotely within 5 days with assistance from the Volvo On Call customer service center after the owner's identity has been verified by his/her PIN code. Upon agreement with the owner, the Volvo On Call customer service center can then remotely unlock the vehicle.
Contact the Volvo On Call customer service center using the Volvo On Call app (or call by phone).
After confirming that the caller requesting the remote unlock is the vehicle owner or another authorized person by verifying the PIN code, the Volvo On Call customer service center will send a signal to unlock the vehicle.
Press lightly on the rubberized pressure plate on the underside of the trunk lid/tailgate handle to unlock the vehicle.
All doors can now be opened normally.
Note
If the rubberized pressure plate on the trunk lid/tailgate is not pressed within the time set by the Volvo On Call customer service center, the vehicle will be relocked.
Note
If the vehicle is in a parking garage or similar enclosed area, the remote unlock function may be limited due to poor signal reception.
Locking/unlocking using the app
The status of all doors and windows will be displayed. The driver can remotely lock and unlock the vehicle for up to five days after the vehicle has been locked. For security reasons, your Volvo ID password is required to unlock your vehicle using the Volvo On Call app.