Note
After pairing, no information is shown in the Volvo Cars app
Restart the app.
Can I see the battery's charging level in the Volvo Cars app?
The charging level is displayed on the home view of the app and in the charging menu.
I can't see door status, battery status, or activate climate control in the Volvo Cars app
- Restart the app and make sure that the car is connected to the Internet.
- If the vehicle has been parked in an area with poor coverage, the app might only function properly within the device's Bluetooth range.
- Data sharing must be activated. Start by verifying that the profile used is an administrator or Owner profile. Do this by going to
and selecting Profiles. Then make sure that the Volvo ID is linked to the profile. Do this by going to and selecting Profiles > Accounts.
Add Volvo ID
Activating data sharing
I've just had my car updated with new software and can't see car status in the Volvo Cars app
If your car has been updated with new software, you need to start and drive the car once in order to reactivate the connection to the phone.
The first time the car is updated with software that supports the app, you might need to wait 24-36 hours before the synchronization between the car and the cloud is finished.
The PIN code is not shown in the vehicle's center display while pairing
Press and hold down the button for the max defroster for 20-30 seconds.
What is device management?
Device management means that you can see a list of the phones paired with the vehicle. A user who is administrator can also delete a paired phone.
What is the difference between administrator and non-administrator in the Volvo Cars app?
The vehicle's Owner profile must be paired with the app before you can pair another profile.
The first user who pairs their phone with the vehicle while all keys are in the vehicle becomes the administrator.
A user who is administrator in the app can:
- see which phones or other devices are paired with the car
- remove your own and other paired phones/devices from the car
A user who is not administrator in the app can:
- see that your own phone/device is paired with the car
- remove their own phone/device
The Owner profile was the only one in the car with administrator privileges and I no longer have access to the phone that was paired with the Owner profile. How do I unpair the phone from the car?
Create a new profile and give the new profile administrator rights. Then pair the new profile with the new phone while all keys are inside the car. Now it is possible to see the old phone in the app, and it can be removed.
Is it possible to pair more than one device with the Owner profile?
Only one device can be paired to a vehicle profile. All devices paired to a profile after a device is paired to the Owner profile become regular users. You can also make a regular user into an administrator for a vehicle profile.
A device is already paired with a car profile that isn't administrator. If I give administrator rights to the vehicle's user profile, will the app's user profile also become administrator?
No. If you give administrator privileges to a car profile that already has a phone paired, this doesn't mean that the Volvo Car app's user profile will become administrator automatically. When the car profile is changed to administrator, the link to the phone must be removed. After that, the phone can be paired again. All keys need to be in the car. Then the app's user profile will become administrator.
I can only use the remote functions in the Volvo Cars app when I am close to the car, why?
If the app or the car have lost connection to the cloud, only the remote functions within range of the phone's Bluetooth will work.
I'm a guest user in the car and want to use the remote functions in the Volvo Cars app, but I can't pair my phone.
Make sure that Bluetooth is activated in your phone. If there are other phones in the vicinity that are paired with the car, then their Bluetooth must be deactivated.