Volvo On Call Customer service center
If the vehicle's safety system is triggered, e.g. in an accident in which the activation level is reached for the seat belt tensioners or airbags, a signal will be automatically sent to the Volvo On Call customer service center. The following will occur:
- A message containing information, including the vehicle's location, is automatically sent from the vehicle to the Volvo On Call customer service center.
- The Volvo On Call customer service center will then attempt to establish voice contact with the driver to determine the extent of the accident and the need for assistance.
- The Volvo On Call customer service center will then contact the appropriate emergency service (police, ambulance, tow truck, etc.).
If voice contact cannot be established, the Volvo On Call customer service center will contact emergency services for appropriate action.
Emergency number
When the collision alarm has been activated, the system will attempt to establish contact with the country's Volvo On Call customer service center. If this is not possible, the call will go directly to the emergency phone number for the country/region in which the vehicle is currently located.