Tips when using a Bluetooth connection

If you find that connection or functionality between your vehicle and your Bluetooth device are not working as expected, the following tips may be of help.

When connecting a mobile device to the vehicle via Bluetooth

If you are having difficulty connecting a mobile device to the vehicle via Bluetooth:

  • Make sure the device's battery is sufficiently charged (at least 50% charge level is recommended)
  • Make sure Bluetooth is enabled in both your device and in the vehicle
  • Make sure you have established a Bluetooth connection and connected the vehicle to the device you want to use
  • If possible, try connecting another device to the vehicle through Bluetooth to check if the problem is with the device or in the vehicle

If the problem persists:

  1. Delete all previously added devices under the Bluetooth settings in the vehicle
  2. Restart the device you want to connect
  3. Try connecting the device again

Media playback via Bluetooth

If you are having difficulty playing media in the vehicle via a mobile device:

  • Try restarting the app or the source you want to play media from
  • If possible, try playing media from a different source than the mobile device to check if the problem is with the source or the device
  • Move the device to a new location to see if playback works better there
  • Close any apps open in the background
  • Restart the device you want to play media from

If none of the above seem to help, check the Bluetooth connection between the mobile device and the vehicle. See section "When connecting a mobile device to the vehicle via Bluetooth".

Audio system volume

If you find that the sound level is lower than expected when you use the handsfree function via Bluetooth, check first to see if the sound settings on your mobile device need to be adjusted before raising the volume of the vehicle's audio system.

 Note

For some phones, the phone's Bluetooth volume must be manually set to 100% for the audio volume in the vehicle to be sufficiently high. This setting needs to be adjusted for each connected phone. The setting is adjusted separately for phone calls and media streaming. The system will then remember the setting and it will not need to be repeated the next time the phone is connected.