Volvo On Call subscription

Volvo On Call subscription status

The status of your Volvo On Call subscription is shown in the Volvo Cars app under Vehicle information in the tab. You can also extend the subscription from here.

If you do not have access to the Volvo Cars app, contact your retailer who can help you find information about the subscription end date. You then have to give the vehicle identification number1.

Message to indicate that your Volvo On Call subscription will soon be expiring

45 days before the Volvo On Call subscription is set to expire, the message Volvo On Call subscription expires soon appears in the vehicle's display. Users of the Android or iOS version of the Volvo Cars app will also receive reminders in the app.

Deactivated Volvo On Call subscription

When the subscription period has ended, the message On Call turned off will appear in the vehicle's display. The message disappears when the subscription is reactivated.

You cannot use the Volvo On Call services or the Volvo On Call app when the subscription has expired. However, the emergency services via the SOS button and automatic collision alert will continue to function. If you want to use Volvo On Call again, the subscription must be renewed.

Roadside assistance costs

Roadside Assistance costs are included in the first X2 years when buying a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered for free providing the car has been serviced regularly at an authorized Volvo workshop. An authorized Volvo workshop can inform you of the status of your Roadside Assistance agreement.

Volvo On Call can help you get back on the road even if your Roadside Assistance agreement has expired. If this is the case, you will be asked to pay the cost for the service that is sent out to you.