Removing link between vehicle and Volvo On Call app

Updated 2022-05-10

Your Volvo ID is personal and does not need to be changed or deleted if you sell your vehicle. However, you do need to end ownership, remove the link between the Volvo On Call app and the vehicle, and delete all personal user data from the vehicle.

To remove the connection between the vehicle and the Volvo On Call app, you must be logged in to the app. If you do not have access to the app, contact your Volvo retailer and explain that you want to sell your vehicle.

You can end your ownership under Connected vehicles in the Px-2037-VOC app icon Profile tab. Select the relevant vehicle and follow the instructions in the app to end ownership.

When ownership is ended, user history, driving journal and other user accounts will be deleted. Contact your Volvo retailer if you would like to delete your contact information from their system.

If possible, inform the buyer that he/she should contact an authorized Volvo retailer to reactivate Volvo On Call and give their contact details. Volvo On Call will be active until the subscription expires.