Volvo On Call PIN code
New PIN
The four-digit PIN code is automatically generated by the Volvo On Call customer service center or an authorized Volvo retailer and sent to the vehicle owner.
Using the PIN code
For security reasons, a Volvo On Call PIN code is required for the following services:
- Linking the Volvo On Call app with the vehicle.
- Remote Door Unlock via the Volvo On Call customer service center.
- Setting up new app users for your vehicle.
- Canceling your Volvo On Call subscription via the app, e.g. if the vehicle changes owners.
If you have forgotten or want to change your PIN code
If you have forgotten or need to change the PIN code (for example, after purchasing a previously owned vehicle with Volvo On Call), contact
- a retailer or
- the Volvo On Call customer service center via the ON CALL button, the Volvo On Call app or by phone.
The new code is sent to the car owner.
If an incorrect PIN code has been entered in the Volvo On Call app multiple times
If an incorrect PIN code has been entered incorrectly 10 times in a row, the account will be locked. To use the app again, a new PIN code must be selected and a new app account created following the same process used to create the previous app account.
Difference between Volvo ID password and Volvo On Call PIN code
The Volvo ID password is required to log in to the Volvo On Call app. The PIN code for Volvo On Call is the four-digit code used for the above services. The PIN code shows that the user is authorized.