Connecting the Volvo On Call app to the vehicle
To use the Volvo On Call app's services, the app must first be connected to the vehicle.
The following procedure must be performed in the vehicle.
Make sure your vehicle is positioned in an area with coverage and that your mobile device has an internet connection.
Note
If your vehicle is equipped with both Sensus Connect and Volvo On Call with Sensus Connect, ensure that Vehicle Modem Internet is not selected as internet source in the infotainment system. If it is selected, you will not be able to complete step 5 below or be able to connect the Volvo On Call app to your vehicle.
Make sure you have your four-digit Volvo On Call PIN code, your Volvo ID and the vehicle's identification number (VIN) before you start. The Volvo ID can be created by logging in to the Volvo On Call app, and the vehicle identification number can be found in the windshield or in the center display.
Note
Multiple users can connect the Volvo On Call app to the same vehicle. For a more customized experience and support, it is recommended that every user create a personal Volvo ID.
Sit in the driver's seat with your phone and switch on the ignition.
Log in to the Volvo On Call app using your Volvo ID and then follow the instructions in the app. If you already have a connected vehicle in the app and would like to add another, select 
, Connected vehicles and Add a vehicle.
, Connected vehicles and Add a vehicle.When the message instructing you to press the ON CALL button is displayed in the Volvo On Call app, wait a few seconds before pressing the button to ensure that the vehicle is in verification mode.
Confirm the connection between the app and vehicle by quickly pressing the ON CALL button in the ceiling of the vehicle once (do not hold the button in).
You can now start using the Volvo On Call app's services.
Switching between connected vehicles in the Volvo On Call app
If you have multiple vehicles connected to the Volvo On Call app, you can switch between these. To do this:
Go to the tab.
tab.Select Connected vehicles.
Mark the vehicle you want to switch to and select Switch to this vehicle.
Tips when using the Volvo On Call app
If you experience disruptions with the Volvo On Call app even though the car to which the app is linked is outdoors in an open location with mobile coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.
If the vehicle was previously owned, however, you should first check whether the Volvo On Call service is activated in the vehicle.
For more information, please contact a Volvo retailer.