Volvo On Call
The functions are available via the Volvo Cars app1 and the ON CALL and SOS buttons in the vehicle's ceiling console:
It is possible to lock and unlock the vehicle directly from a phone or other connected device via the Volvo Cars app. In the event of an accident, emergency assistance (ambulance, police, etc.) can be summoned to the vehicle. In less critical situations, e.g. a flat tire, roadside assistance can be called out.
Note
The SOS button should only be used in case of accident, illness or if there is an external threat to the vehicle and its passengers. The SOS function is only intended for emergency situations. Misuse could incur extra charges.
The Volvo Cars app and ON CALL button can be used for all other services, including roadside assistance.
The Volvo On Call system
Volvo On Call is connected to the vehicle's safety and alarm systems and to other systems in the vehicle, such as lock and climate systems. The vehicle has an integrated modem for communication with the Volvo On Call customer service center and the Volvo Cars app. GNSS (Global Navigation Satellite System) is used to locate the vehicle.
Personal data processing
In order to provide you with all the functions of the Volvo On Call service, certain information, including personal data, must be processed. Read more about terms and conditions and privacy at volvocars.com/intl//legal.
Contacting the customer service center
The vehicle's ON CALL button or the Volvo Cars app is used to contact the Volvo On Call customer service center.