Getting started with Volvo On Call

Exploring the Volvo Cars app

Before picking up the vehicle from the retailer, you should download the free Volvo Cars app and test it in demo mode. Demo mode gives the driver the chance to explore most of the functions and learn how the app is used.

Activating Volvo On Call

When the vehicle is picked up, the retailer will activate the Volvo On Call system and the owner will receive an automatically generated PIN code for Volvo On Call. The PIN code is used for security reasons to identify the owner (or another authorized person such as a family member) and works as a vehicle key.

Volvo On Call subscription

For the functions to work, the vehicle must have an active Volvo On Call subscription.

The subscription is initiated when the vehicle is purchased and the system is activated. The subscription is valid for a limited time, but can be extended (the period of validity varies from market to market). The subscription can be extended in the Volvo Cars app. Make sure that you have the vehicle identification number (VIN) available.

Volvo ID and connecting the Volvo Cars app to the vehicle

A Volvo ID is required to use the Volvo Cars app. Once you have created a Volvo ID, the app needs to be connected to the vehicle.

Buying a pre-owned vehicle with Volvo On Call

If you have purchased a pre-owned vehicle with Volvo On Call, it is important to delete the data from the previous owner and add you own details for the service to work. Visit a Volvo retailer for assistance.