Automatic Crash Notification with Volvo On Call

Updated 2021-10-19

In the event of a collision, the vehicle can automatically notify the Volvo On Call customer service center, or an emergency service center, which can then summon emergency assistance.

Volvo On Call Customer service center

If any of the vehicle's safety systems are triggered, for example in an accident in which the activation level is reached for seat belt tensioners or airbags, the vehicle will automatically contact the Volvo On Call customer service center and a message will be sent containing the vehicle's location and other information.

The Volvo On Call customer service center will then attempt to establish voice contact with the driver to determine the extent of the accident and the need for assistance.

The Volvo On Call customer service center will then contact the appropriate emergency service (police, ambulance, tow truck, etc.).

If voice contact cannot be established, the Volvo On Call customer service center will contact emergency services for appropriate action.

Emergency number

When the collision alarm has been activated, the system will attempt to establish contact with the country's Volvo On Call customer service center. If this is not possible, the call will go directly to the emergency phone number for the country/region in which the vehicle is currently located.