Change of ownership with Volvo On Call
When the vehicle changes owners, there are several steps that need to be carried out to disconnect the previous owner and give the new owner access to Volvo On Call.
Selling a vehicle with Volvo On Call
The following steps should be carried out by the previous owner:
Removing the link between the vehicle and the Volvo Cars app
Reset the settings in the center display – select to perform a factory reset.
Purchasing a vehicle with Volvo On Call
The following steps need to be carried out by the new owner:
Contact a Volvo retailer for assistance transferring the time remaining on the previous owner's Volvo On Call subscription. If the subscription has expired, an extension must be purchased. The Volvo retailer will auto-generate a PIN code that will be sent via email or text message. Save the PIN code in a safe place.
Connect the Volvo Cars app to the vehicle.
Change of ownership to another country
When a vehicle is purchased and imported to another country, it is important that the owner visits a retailer in the country in which the vehicle was purchased. The retailer will then delete all customer data in their systems. The owner should then contact a retailer in the country in which the vehicle is imported for assistance starting the Volvo On Call service.