Help during a trip with Volvo Assistance
If you e.g. get a flat tire, run out of gas or have a dead battery, you can summon assistance using the ON CALL button or the Volvo Cars app.
Hold the ON CALL button in the overhead console depressed for at least 2 seconds to establish voice contact with Volvo Assistance. They will consult with you to determine what type of assistance is needed. If data sharing for the overhead buttons is activated, a message with the vehicle's position is sent to Volvo Assistance.
Note
The SOS button should only be used in case of accident, illness or if there is an external threat to the vehicle and its passengers. The SOS function is only intended for emergency situations. Misuse could incur extra charges.
The ON CALL button can be used for other assistance, e.g. questions about vehicle use or if roadside assistance is needed.
Roadside Assistance costs
Roadside Assistance costs are included in the first X1 years when buying a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered for free providing the car has been serviced regularly at an authorized Volvo workshop. A Volvo retailer can inform you of the status of your Roadside Assistance agreement.
You can get help you get back on the road even if your Roadside Assistance agreement has expired. If this is the case, you will be asked to pay the cost for the service that is sent out to you.