Volvo On Call security services

Updated 2023-06-08

The Volvo On Call (VOC) security services are intended to provide assistance in threatening situations, if you are locked out of your vehicle, etc.

If the vehicle's normal electrical system is not functioning properly, VOC's reserve battery provides the system with current.

Theft notification

A signal will be sent automatically to the Volvo On Call customer service center in the event of a break-in or theft (if the vehicle's alarm has been triggered).

This service will be interrupted if the alarm is turned off using one of the vehicle's remote keys.

Remote door unlock

If the vehicle's remote key has been lost or locked in the car, the doors can be unlocked remotely within the following three weeks with assistance from the VOC customer service center, see Remote door unlock 1.

Remote vehicle immobilizer

If the vehicle has been stolen, the owner or police can contact the VOC customer service center to have the vehicle's remote keys immobilized (deactivated).

Note

This applies even if the vehicle has been unlocked and started with one of its remote keys.

After contacting the owner/police, the VOC customer service center then deactivates the remote keys. Once the engine has been switched off, it can only be restarted if the owner/police has given the VOC customer service center authorization to reactivate the remote keys. Once this authorization has been verified (using your PIN code), the VOC customer service center will reactivate the remote keys.

Reserve battery

The reserve battery's service life is at least 1 year. If the battery's charge level goes below a certain level, the message On Call Service required will be displayed.

If the message remains on the screen, the battery's capacity should be checked by a trained and qualified Volvo service technician.