Vehicle has no power or is not responding

If your vehicle is not responding or appears to have no power, the cause could be a discharged battery or something affecting its electrical systems.

If the vehicle's batteries are dead, the vehicle will not respond to some of your actions. This includes trying to unlock or start it.

If the vehicle doesn't respond due to low power, there are several recovery options depending on the situation.

The following situations can lead to both batteries in the vehicle going dead:
  • The vehicle is left with a low battery level. If not plugged in for charging, the battery level drops further, as the vehicle uses a small amount of power while parked.
  • The vehicle is left without charging for a long time, which allows the battery level to drop.
  • Low temperatures temporarily reducing battery capacity below the required level to keep the vehicle powered.
Conditions or uses that increase power consumption and result in a faster-than-expected drop in battery level include:
  • Use of accessories or power-consuming vehicle functions.
  • Low temperatures temporarily reducing battery capacity below the required level to keep the vehicle powered.
  • High temperatures, triggering battery cooling.

Recovery from a drained traction battery

If only the traction battery is discharged, the vehicle's systems will have power, but it can only be driven using the gasoline engine. When this happens, the vehicle shows that the battery level is at 0%. In this situation, the 12 V battery can power the systems needed to initiate charging of the traction battery. It's important to conserve energy in the 12 V battery so that you can access and charge the vehicle.

Recovery from a discharged 12 V battery

If the 12 V battery is drained, the vehicle will be completely unresponsive. This can happen if something prevents the 12 V battery from being charged while driving.

Suggested recovery actions are:
  • Try charging the 12 V battery using an external charger or jump-start the vehicle with an external battery.
  • Contact an authorized Volvo workshop or a recovery and roadside assistance service.

Other no-power scenarios

There may be cases where you are fairly sure that the battery level is not low. In these cases, a lack of power indicates that the 12 V battery isn't being charged with power from the traction battery or can’t deliver power to the vehicle.

Possible scenarios that affect the 12 V battery's power delivery are:
  • A fuse has blown and needs to be replaced.
  • The 12 V battery is defective.
  • There is an electrical, hardware or software fault preventing the vehicle from turning on.

If you can't identify the cause of the problem or solve it by referring to the manual, contact an authorized Volvo workshop.

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