Tips in the event of problems updating via the Download Center

Updated 2020-05-18

When the vehicle is connected to the Internet1, it is possible to update several of the vehicle's systems directly from the center display. Here are some frequently asked questions and answers.

No connection to the service

The message No connection to service means that the connection to the service is not working. There may be several reasons for the connection not working. Below are some possible causes and solutions.

Your vehicle has no internet connection

Ensure that your vehicle is connected to the internet by one of the following:

Wi-Fi
Bluetooth-connected phones
Vehicle modem (P-SIM)

Then restart the app by going back to the home view and pressing Download Center.

Connection to the internet works but the service of remote updates is temporarily unavailable

Restart the app by going back to the home view and pressing Download Center. A new search is triggered and the request is sent to the remote updates function. If the error message appears repeatedly for more than 12 hours, the service may be temporarily unavailable or down for maintenance. If the fault persists for more than 48 hours, contact your Volvo retailer or Volvo Cars customer service for further assistance.

The service has been inactive for 12 months

If the Download Center service has not been used in 12 months, the service will take longer the next time it is used (approx. 60 seconds). The next time remote updates is started, if the service has been used within 12 months, the service will be faster to start.

The vehicle loses internet connection during updating

The vehicle loses internet connection when updating is in progress, check the internet connection and restart the function.

If an update or download in progress stops responding despite restarting the vehicle

If you experience that an update or download in progress stops responding despite having restarted the vehicle, please visit a workshop2 to have this rectified.

Installation of too many apps

The space for apps is a maximum of 10 GB. If the memory has been filled it is not possible to perform updates from the vehicle. The memory may be full if you store a lot of music offline, for example. Free up memory by deleting an app or stored offline music lists, for example.

If the infotainment system restarts by itself during an ongoing installation/update

If the vehicle's infotainment system restarts by itself during an ongoing installation of an app or a system update, try to reinstall the app or system update. If you find that this doesn't help, visit a workshop2 for further assistance.

If a map update stops in the message Leave vehicle with engine off to finalize

If you get the message Leave vehicle with engine off to finalize after completing a map update and the message does not disappear after a restart, visit a workshop2 for further assistance. If possible, wait 14 days and the message will disappear by itself.

Further assistance

If you have not received a response to your questions and need further assistance, contact your Volvo retailer or Volvo Cars customer service.

Note

An update can be interrupted when the ignition is switched off and the vehicle is left. However, the update does not have to be completed before the vehicle is left as the update is resumed the next time the vehicle is used.

Note

Data downloading can affect other services such as transfer data, e.g. web radio. If the affect on other services is experienced as problematic, the download can be interrupted. Alternatively, it may be appropriate to switch off or cancel other services.