Change of market when importing or relocating

If you import a vehicle or move to another country, it is important that you register the vehicle in the new market to help ensure that online services work correctly, that the vehicle meets local laws and regulations, etc.

Visit an authorized Volvo retailer

Visit an authorized Volvo retailer for assistance registering the vehicle in the new market.

If you do not do this then you may experience that apps, Volvo On Call1, software downloads and other online services are affected and do not work correctly.

Creating a new Volvo ID in your new home market

When you relocate to another country you should create a Volvo ID in the new country.

If you have already created a Volvo ID in another country and want to use the same email address, you must first delete your Volvo ID in the region you originally created it. You can also create a new Volvo ID with another email address.

For vehicles with Volvo On Call1

Download the Volvo Cars app from the country the vehicle will be used in and link the app to your vehicle.

 Note

Visit an authorized Volvo retailer if you have imported or relocated with your vehicle to a new country.

Available services may vary depending on market and car model.

 Note

If the vehicle is exported to another market, Volvo is not responsible for any adaptations to the vehicle in order to meet applicable requirements or laws in the country of import. For more information, see the Warranty and Service Records Information booklet or contact your Volvo workshop.
  1. 1 Applicable only to markets that have access to Volvo On Call.