Volvo On Call PIN code

The PIN code is used for security reasons to verify that a person is authorized to use Volvo On Call services in a particular vehicle.

New PIN

The four-digit PIN code is automatically generated by the Volvo On Call customer service center or an authorized Volvo retailer and sent to the vehicle owner. The PIN code shows that the user is authorized.

Using the PIN code

For security reasons, a Volvo On Call PIN code is required for the following services:

  • Linking the Volvo Cars app with the vehicle.
  • Remote Door Unlock via the Volvo On Call customer service center.
  • Setting up new app users for your vehicle.
  • Canceling your Volvo On Call subscription via the app, e.g. if the vehicle changes owners.

If you have forgotten or want to change your PIN code

If you have forgotten or need to change the PIN code (for example, after purchasing a previously owned vehicle with Volvo On Call), contact

  • a retailer or
  • Volvo On Call customer service center via the ON CALL button or the Volvo Cars app.

The new code is sent to the car owner.

If an incorrect PIN code has been entered in the Volvo Cars app multiple times

If an incorrect PIN code has been entered incorrectly 10 times in a row, the account will be locked. To use the app again, a new PIN code must be selected and a new app account created following the same process used to create the previous app account.