To use the remote functions in the Volvo Cars app, the car requires a subscription for connected services. Your subscription includes emergency assistance, security services and app services.
Subscription status
You can see the status of your subscription for connected services in the Volvo Cars app. Go to the profile tab 
> Subscription.
If you don't have access to the Volvo Cars app, contact your Volvo dealer. You will need to have the car's vehicle identification number (VIN) ready.
Extending or renewing your subscription
For information on how to extend or renew your subscription, see Extending or renewing your subscription for connected services.
Note
When the subscription period has expired, you will receive a message in your car's display saying On Call deactivated1.
You will not be able to use the remote functions in the Volvo Cars app once your subscription has expired. However, the emergency services via the SOS button and automatic collision alert will continue to work for cars with Internet connection.
Note
Applicable models
S60, S60 Twin Engine/Recharge, model year 2019-2022
S90, model year 2017-2021
S90 Twin Engine/Recharge, model year 2018-2021
V60, V60 Cross Country, V60 Twin Engine/Recharge, model year 2019-2022
V90 Twin Engine/Recharge, model year 2018-2021
V90, V90 Cross Country, model year 2017-2021
XC40, model year 2018-2024
XC40 Twin Engine/Recharge (plug-in hybrid), model year 2019-2024
XC60, XC60 Twin Engine/Recharge, model year 2018-2021
XC90, XC90 Twin Engine/Recharge, model year 2016-2022
The car needs to be equipped with a system in contact with the Volvo Cars app.