Getting started

Change of ownership with connected services

When the vehicle changes owners, there are several steps that need to be carried out to disconnect the previous owner and allow the new owner to connect the Volvo Cars app to the vehicle.

PIN code

A PIN code is used in the Volvo Cars app to verify that a person is authorized to perform connected services in a certain car. A PIN code is not used for cars with Google built-in.

Performing a factory reset of your car

If you have a pre-owned vehicle and the previous user has not removed their profiles and phones are still paired, a factory reset is recommended.

Changing your Volvo ID username or password

You can change your Volvo ID username or password from the Volvo Cars app or from the Volvo website.

Issues related to Volvo ID

Common issues related to Volvo ID, along with solutions, are described here.

Creating a Volvo ID

You need a Volvo ID to log in to the Volvo Cars app. The instructions for how to create your Volvo ID vary depending on vehicle model and model year, so be sure to read the section that applies to your vehicle.

Volvo ID

Volvo ID is a personal account that is used when logging in to the Volvo Cars app.

Getting started with the Volvo Cars app

The Volvo Cars app provides access to connected services and functions that make it possible to control your vehicle remotely. If you are using the Volvo Cars app for the first time, there are some steps you need to take to get started. The steps vary depending on vehicle model and model year, so be sure to read the section that applies to your vehicle.

Two factor authentication in the Volvo Cars app

You need a Volvo ID to log in to your Volvo Cars app. To further protect your account from unauthorized users, two factor authentication will be implemented later this year.

Pairing the Volvo Cars app with the vehicle

There are different ways of pairing the Volvo Cars app with your vehicle. The steps vary depending on vehicle model and model year, so be sure to read the section that applies to your vehicle.

Unpairing the Volvo Cars app

Before you uninstall the Volvo Cars app, make sure that you have unpaired it from the vehicle to properly remove the connection. It may cause inconvenience for you to connect to your vehicle in the future if you only remove the app from your phone. How you unpair the app depends on vehicle model and model year, so be sure to read the section that applies to your vehicle.

Frequently Asked Questions regarding the Volvo Cars app

The Volvo Cars app provides access to connected services and functions that make it possible to control your vehicle remotely.