Note
Pairing the Volvo Cars app with the vehicle
No information is shown in the mobile app after pairing
Restart the mobile app.
What to think about before uninstalling the app
Always unpair your vehicle before deleting the Volvo Cars app from your mobile phone. In this article you can find useful instructions:
Can I see the battery's charging level in the app?
The charging level is displayed on the home view of the app and in the charging menu.
Can I schedule charging from the app?
Yes, the charging timer is currently available for all fully electric vehicles and for plug-in hybrids from model year 2023 or later.
How can I send a destination from my mobile to the vehicle?
If your vehicle is equipped with Volvo's navigation system Sensus Navigation you can use the Volvo Cars app to send a destination, e.g. hotels, shops, cinemas and restaurants to the vehicle to make the destination available in the navigation system. Search for a destination in the 
tab and select Send to vehicle.
I cannot see door status, battery status or activate climate in the mobile app
- Restart the mobile app and make sure that the vehicle is connected to the Internet.
- If the vehicle has been parked in an area with poor coverage, the app might only function properly within the device's Bluetooth range.
- Data sharing must be activated. Start by verifying that the profile used is an administrator or Owner profile. To do this, click on the Settings icon (the one that looks like a gear wheel) and select Profiles. Then make sure that the Volvo ID is linked to the profile. To do this, click on the Settings icon (the one that looks like a gear wheel) and select Profiles>Accounts.
Add Volvo ID
Activating data sharing
My vehicle has just been updated with new software and I cannot see vehicle status in the app
If your car has been updated with new software, you need to start and drive the car once in order to reactivate the connection to the mobile.
The first time the vehicle is updated with software that supports the mobile app, you might need to wait 24-36 hours before the synchronization between the vehicle and the cloud is finished.
The PIN code is not shown in the vehicle's center display while pairing
Press and hold down the button for the max defroster for 20-30 seconds.
What is device management?
Device management means that you can see a list of the phones paired with the vehicle. A user who is administrator can also delete a paired phone.
What is the difference between administrator and non-administrator in the app?
The vehicle's Owner profile must be paired with the app before you can pair another profile.
The first user who pairs their phone with the vehicle while all keys are in the vehicle becomes the administrator.
A user who is administrator in the app can:
- see which phones and other devices are paired with the vehicle
- unpair their own and other paired phones/devices from the vehicle
A user who is not administrator in the app can:
- see if their own phone/device is paired with the vehicle
- unpair their own phone/device
How do I unpair a phone or other device?
Always use the mobile app to remove the link between the cell phone and the vehicle.
It takes a few minutes after a phone has been unpaired for the status to synchronize in the vehicle's center display.
Deleting a user profile in the vehicle does not mean that the paired device is deleted.
You delete paired phones from the profile tab in the app. Note that iPhone users also need to go to settings in their iPhone and disconnect the phone from there as well.
If your vehicle with Google built-in is updated with software 2.5, you have the option to unpair devices from the vehicle center display.
Does the vehicle owner need to pair the app with the vehicle first? Or can a guest user pair first?
The owner must pair first. All keys should be in the vehicle when a phone is paired to the Owner profile or another profile with administrator rights.
The Owner profile was the only profile in the vehicle with administrator rights and I no longer have access to the phone that was paired with the Owner profile. How can I delete the phone from the vehicle?
Create a new profile and give the new profile administrator rights. Then pair the new profile with the new mobile while all keys are inside the vehicle. You can now see the old phone in the app and it can be deleted.
Can you pair more than one mobile device to the Owner profile?
Only one device can be paired to a vehicle profile. All devices paired to a profile after a device is paired to the Owner profile become regular users. You can also make a regular user into an administrator for a vehicle profile.
A mobile device is already paired with a vehicle profile that is not an administrator. If I give administrator rights to the vehicle's user profile, will the app's user profile also become administrator?
No. If you give administrator privileges to a vehicle profile that already has a mobile paired, this doesn't mean that the mobile app's user profile will become administrator automatically. When the vehicle profile is made administrator, the connection to the mobile device must be deleted. After that, the mobile device is paired again while all keys are in the vehicle. The mobile app's user profile will then become administrator.
Is Bluetooth required for pairing?
Yes, Bluetooth is required during pairing.
I can only use the remote functions in the mobile app when I am close to the vehicle, why?
The mobile app, the vehicle or both have lost connection to the cloud. If this happens, the remote functions only work within the cellular phone's Bluetooth range.
I cannot see battery status or climate functions in the app
Make sure that the active vehicle profile has a Volvo ID linked to it. If not, log into the app with your Volvo ID.
I am a guest user in the vehicle and want to use the remote functions in the app, but I cannot pair my phone.
Make sure that Bluetooth is switched on in your phone. If there are other phones nearby that are paired with the vehicle, switch off Bluetooth in these phones.