Change of ownership with connected services

When the vehicle changes owners, there are several steps that need to be carried out to disconnect the previous owner and allow the new owner to connect the Volvo Cars app to the vehicle.

Selling a vehicle

The following steps should be carried out by the previous owner:
  • Removing the link between the vehicle and the Volvo Cars app
  • Do a factory reset in the center display.

Removing the link between the vehicle and the Volvo Cars app

Your Volvo ID is personal and does not need to be changed or deleted if you sell your vehicle. However, you do need to end ownership, remove the link between the Volvo Cars app and the vehicle, and delete all personal user data from the vehicle.

To remove the connection between the vehicle and the Volvo Cars app, you must be logged in to the app. If you do not have access to the app, contact your Volvo retailer and explain that you want to sell your vehicle.

You can end your ownership under Connected vehicles in the Px-2037-VOC app icon Profile tab. Select the relevant vehicle and follow the instructions in the app to end ownership.

When ownership is ended, user history and other user accounts will be deleted. Contact your Volvo retailer if you would like to delete your contact information from their system.

Do a factory reset

Applies for:

V40, V70, XC70 and S80 of model year 2012-2019.

S60, V60 and XC60 of model year 2012-2018.

Press MY CAR on the center console.
Tap OK/MENU.
Select Settings.
Select the option for reset to factory settings.

Do a factory reset

Applies to other cars with Volvo On Call.
Tap Settings in the center display's Top view.
Navigate to System → Factory Reset and do a factory reset.

Do a factory reset

Applies to cars with Google built-in.

Tap iCup-2037-Settings symbol.
Go to System, Reset the settings to reset the desired setting.

In order to reset network settings or to reset the car to factory settings, the user profile must have administrator privileges, which are obtained by clicking on the Become an admin option in the profile view.

Purchasing a vehicle with Volvo On Call

The new owner needs to take the following steps:
Contact a Volvo dealer for assistance to transfer remaining time from the previous owner's Volvo On Call subscription. An extension will need to be purchased if the subscription has expired. The Volvo dealer automatically generates a PIN code via email or SMS. Keep the PIN code in a safe place.
Connect the Volvo Cars app to the vehicle.

When a car is purchased and imported to a different country, the owner should take care to visit a dealer in the country in which the car is purchased. The dealer should then delete all customer data in their systems. In the country to which the car is imported, the owner should contact a dealer for help with starting the Volvo On Call service.

Buying a car with Google built-in

  • All you need to do is to connect the Volvo Cars app to the car.

Applicable models

Cars equipped with Volvo On Call or Google built-in

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