Privacy Notice – 沃尔沃汽车App隐私政策

Effective from: 2024-03-17

Published at: 2024-05-08

Abstract of 沃尔沃汽车 app Privacy Notice

沃尔沃汽车 app is an application software provided by Volvo Cars (including but not limited to Volvo Car Distribution (Shanghai) Co., Ltd, etc., hereinafter referred to as “Volvo” “we” or “us”) that connects to your Volvo car and provides related services. In this abstract of Privacy Notice, we will briefly describe the business functions provided by the 沃尔沃汽车 app and the personal information it requires, how we collect, store, use, handle with entrustment, share and protect your personal information and how you can manage your personal information. Please read the full text of 沃尔沃汽车 app Privacy Notice for more details.

1. Business functions and the personal information processed

In order to provide you with the following services, we may need to collect, use, share and store your personal information.

When you choose one-click login/registration, based on our cooperation with communication operators, with your consent, the operators will send us your mobile number.
When you register a Volvo ID, according to laws and regulations, we need to collect your mobile number (as Volvo ID), name and market (country or region), language, password, verification code. Volvo uses a two-way confirmation procedure for registration. For example, the registration is only considered complete after you confirm your registration by entering the SMS verification code, checking the box, among others.
When you login to the 沃尔沃汽车 app, we need to collect your mobile number, login password.
When you pair your vehicle to enjoy corresponding benefits, we need to collect your ID card number/ photo of vehicle license/ photo of the purchase invoice to identify you and complete the pairing of the vehicle.
When you change the binding of the vehicle with its paired user, we need to collect your photo of vehicle license, photo of hand-hold ID card.
In order to issue lifetime maintenance benefits to you as the first car owner, we will issue the benefits to you after confirming your identity as first car owner. We will collect your name, ID card number, license plate number, and vehicle identification number (VIN) to confirm your identity as first car owner.
To remind platinum card users of the Volvo Cars App to claim their birthday benefits, we will use your name, mobile number and date of birth to send you an SMS reminder.
When you decide to leave contact information, we will collect your mobile number. Our dedicated consultant will contact you as soon as we receive your personal information.
When you select the vehicle, you may add the selected vehicle to your wish list. You can click the checkbox on the screen to allow our dedicated consultant to call you for further information about the vehicle.
When you choose to use the maintenance appointment service, we need to collect your type of service, dealer’s name, service appointment time, name of the person who will deliver the vehicle, and phone number of the person who will deliver the vehicle. You may choose to provide the name of the after-sales advisor and the method of picking up and delivering the vehicle. When carrying out maintenance service, we or our entrusted service providers may view and use data relating to your vehicle and specific features/services to check and record failure issues and maintenance condition.
When you choose to use the roadside assistance service, we need to collect your contact person’s name, contact person’s number, vehicle location information, type of assistance to confirm your address and provide you with assistance.
When you choose to use the home-to-home pick-up and delivery service, we need to collect your pick-up location, pick-up time, name of the delivery dealer, contact person’s name, and contact person’s number to confirm your address and contact information and provide you with the home-to-home pick-up and delivery service.
When you use the vehicle remote upgrade service (OTA) to upgrade the system or software in your car, we will collect your vehicle identification number (VIN), vehicle configuration information, vehicle software information, vehicle function information, part serial numbers, vehicle status, battery power, upgrade time and upgrade progress information to start the vehicle remote upgrade service.
When you choose to use the charging post search, scan code charging, and plug-and-charge functions in the charging station map function, we need to collect your mobile phone location information, search content, vehicle identification number (VIN), Volvo ID and coupon/benefit ID to be able to easily show you charging stations near your destination or confirm whether you have charging privileges and arrange charging or plug-and-charge services for you.
If you choose to charge your car at a charging station marked as "Low Carbon Emission Reduction", we will show you a low carbon emission reduction certificate based on the name of your charging station, the amount of charging and the amount of carbon dioxide reduction.
When you choose to install the home charging post service, bind the home charging post and apply for home charging post warranty, we need to collect contact person’s name, contact person’s number, the region for installation, detailed address, and installation date charging post code, address, error description, and photos so that we could confirm your address and provide you with corresponding services.
When you choose the one-touch charging service, we need to collect usage rights, contact person’s name, contact person’s number, service type, service appointment time, so that we can confirm your address, and provide you with a charging service.
When you charge at a designated charging station to enjoy the benefit of the parking fee reduction we provide for you, we will collect your license plate number.
When you charge with a public charging pile, we need to collect your order number.
If you choose to use the replacement and additional purchase service, we need to collect your name, mobile number, current car model, region, intended replacement car model, intended dealer.
In order to provide you with the online car purchase and invoicing service, we need to collect your name, mobile number, car purchase method, car purchase type, city of car order, store of car order, store of car pickup, buyer’s name, buyer’s phone number, ID type, ID number.
If you choose to use and renew remote functions, we need to collect identifiers (including your first and last name, mobile number, email address, vehicle identification number (VIN), unique device identifier and notification push token) and purchase history (duration of ownership, all subscriptions you have registered for, model and year of the vehicle and corresponding vehicle specifications), your vehicle location information and mobile phone location information.
When you provide the vehicle matching function for your relatives and friends, we need to collect your and your relatives and friends' Volvo ID, mobile phone number, and vehicle identification number (VIN code). Please ensure that you have informed your relatives and friends of the relevant situation and obtained their consent.
When you choose to use test drive appointment function, we need to collect your intended test drive model, name, mobile number, test drive type, test drive store, and appointment date, so that we could arrange a test drive for you.
When you choose to use the dealer network search function, we need to collect your mobile phone location so that we could show you the location of the dealer network.
When you purchase after-sales benefits in the mall (e.g. charging benefits, after-sales vouchers, etc.), we need to collect your vehicle identification number (VIN), name, mobile number, shipping address, payment method so that we could assist you in purchasing benefits.
When you use the mall function, we need to collect your delivery address (including recipient, contact number, detailed address, etc.), payment method, after-sales type, refund reason, return method, refund instruction so that we could deliver the goods to you or handle your after-sales application.
When you use the mall function to apply for after-sale, we need to collect your after-sale type, refund reason, return method, and refund instruction so that we could process your after-sale application.
When you choose to use the log check function, we need to collect your identifiers (such as first and last name, mobile number, email address and vehicle identification number (VIN)), vehicle location information, trajectory.
When you use the electronic fence function, we need to collect your vehicle location information, mobile phone location information, device identification information, current application information, device parameters and system information (system attributes, device model, operating system, etc.), vehicle Identification Number (VIN), and the range of the electronic fence.
When you choose to use the Official Second-hand Car function, we need to collect your province, city, mobile number and vehicle model in use, which we use to assist you in making an appointment for seeing the car or provide you with a free valuation or vehicle buy-back service. If you would like to order a second-hand car, we need to collect buyer’s name, buyer’s mobile number, car purchase method, city of car pickup, dealer of car pickup, dealer of car delivery, expected city of licensing, car purchase type, invoicer’s name, invoicer’s mobile number, ID type, ID number. For details, please see the Privacy Policy for Volvo Cars Second-hand Car Service that we provide to you on the relevant interface.
If you would like to reserve a new car and pay deposit (specific applicable models are subject to actual sales conditions), we need to collect buyer’s name, buyer’s mobile number verification code, car reservation city and car reservation store.
When you choose to view the subscription details of the Digital Service Pack service, we need to collect your vehicle identification number (VIN), mobile number and time for real name verification of your vehicle SIM card.
When you choose to participate in our Volvo Membership Day, we need to collect your name, cell phone number and shipping address.
When you choose to join the certified club you are interested in, we need to collect your gender, age, city, contact information, WeChat name, hobby, car model and car type.
If you want to join the Life Miracle Club and pass the annual review, we need to collect your name, mobile phone number, location, accident model, accident description, accident appraisal certificate, accident scene, driving license photos, and vehicle annual inspection logo etc. For details, please see the "Volvo Cars Life Miracle Club Privacy Policy" provided to you on the relevant interface.
When you choose to use official valuation service, we will collect your vehicle identification number (VIN). For more details, please see the Volvo Cars Official Valuation Service Privacy Policy which we provide to you on the relevant interface.
When you choose to use one-touch reporting service, we need to collect your location information (non-precise location information).
When you use community commenting, content sharing services and the service comment feature, we need to collect your nicknames, member ID, followers, likes, comments, fans, and records of your postings, favorites, interactions, and use of the community forums. Please note that the content you share may contain your personal information and please carefully consider disclosing your personal information.
When you choose to sign up for an online or offline activity organized by us or a third-party online platform we work with, depending on the nature of the activity, we may collect your personal information and we may share that information with third parties who provide corresponding services.
When you choose to apply for financial car purchase, you need to provide or allow us to collect your name, ID number, ID photo, mobile phone number, email address, location, work unit, position, emergency contact information, etc. For details, please see the "Volvo Cars Financial Services Privacy Policy" provided to you on the relevant interface. If you do not allow us to collect your ID number and ID photo, we will not be able to verify your identity to assist you in completing your financial car purchase.
When you want to pay for a retail order created by the dealer through the Volvo Cars APP, you first need to log in to the Volvo Cars APP. After logging in, you can use the Volvo Cars APP to scan the QR code of the retail order to view the results created by the dealer for you. After confirming that the information is correct, you can complete the payment through the Volvo Cars APP.
To help you get the car delivery gift, we need to collect photos of your car delivery.
When you choose to use our products or services, we may send you information that we think you are interested in or need to know by email, SMS, or phone call, based on the personal information we collect. You can unsubscribe at any time through the methods we provide.
When you choose to use the feedback function, we need to collect your questions, suggestions and uploaded supporting photos.
When you communicate with our customer service personnel, based on your different needs, you may be required to provide different information, including your feedback problems, your communication records with customer service personnel and related content. If you make inquiries, complaints or suggestions about specific vehicle, product/service, account, or order, we need to view and use your vehicle-related information, service data of specific product/service, account information and order information.
When you choose to use our products and/or services, we need to collect your vehicle information, equipment information, service logs, operation logs, operating conditions, and other information that has your authorized consent or can be shared in accordance with the law to improve product performance and quality.

2. Personal information we collect indirectly

We will receive your personal information and other information from affiliated companies, vehicle dealers, vehicle manufacturers, agents, partners and other trusted third-party suppliers as required by laws or regulations or as authorized by you, based on our legitimate need to provide you with products/services or to improve the quality, experience and security of our products and services, and will use your personal information in accordance with your agreement with the third party or this Privacy Notice.

3. Entrusted processing of personal information

Specific modules or functions in some of our products or services are provided by external suppliers. Companies, organizations and individuals with whom we entrust the processing of personal information will be required to sign strict confidentiality agreements or other data protection-related agreements requiring them to process personal information in accordance with our requirements, legislation, regulation and other measures that will ensure the confidentiality and security of personal information.

4. Sharing of personal information

Some of our services will be provided by authorized partners with whom we may share some of your personal information to provide better customer service and user experience. We only share your personal information for legitimate, justified, necessary, specific, and explicit purposes to achieve the purposes stated in the Privacy Notice, and only share personal information that is necessary to provide services. Unless otherwise authorized by you or otherwise required by laws and regulations, our partners have no right to use the shared personal information for any other purpose. At present, according to the functions or services you use, for example, we will provide a vehicle identification number (VIN) to a third-party for remote functions renewal stores’ online payment and remote functions, and name, mobile number, address, and license plate number to a third party for recharging service. Third-party SDKs embedded in the 沃尔沃汽车 app may also collect your personal information when you use certain functions or services. For the sharing of personal information, you may refer to 2. How We Entrust Processing, Share, Transfer and Publicly Disclose Your Personal Information of the Privacy Notice.

5. Storage of personal information

We will store your personal information for the period required to provide services, but if the laws and regulations provide otherwise, you agree to let us store it for a longer period, for the purpose of dispute resolution or if it is technically difficult to delete personal information. In addition, after the expiration of the storage period, you agree that the storage period shall be reasonably extended in accordance with the law and the agreement.

6. Security protection of personal information

To protect your personal information, we have adopted various technical measures and organizational management measures. Nonetheless, the internet is not an absolutely safe environment. In the event of an unfortunate security incident, we will report to the regulatory authority or affected individuals in accordance with the provisions of laws and administrative regulations. You may refer to 3. How We Protect and Store Your Personal Information of the Privacy Notice for the specific measures we take.

7. Cross-border transfer of personal information

In principle, the personal information we collect and generate in China will be stored in China. As Volvo Car Group operates its daily business through affiliates and information systems around the world, after obtaining your separate consent, your personal information may be transferred to Volvo Car Group affiliates and cooperative third-party service providers outside China, or accessed by overseas receivers. You may refer to 7. How your personal information is transferred globally of the Privacy Notice for more details.

8. Your rights

You can access, rectify, copy, transfer, and delete your personal information in accordance with relevant laws and administrative regulations. You can also withdraw consent, cancel your account, be informed in advance of the suspension of operation of products and services, and obtain an explanation on the processing of personal information. You can exercise the aforementioned rights according to IV. How You Access and Manage Your Personal Information of the Privacy Notice, and we will respond within 15 business days in accordance with the provisions of laws and regulations, unless otherwise stipulated by laws and regulations. If you are not satisfied, you can also call our customer service number 10108666, contact our contact person for user rights affairs, Xu Yaqin (contact number: 16621032398), or file a complaint with other external agencies.

9. Protection of personal information of minors

We will only collect personal information from children with the consent of the child’s parents or other guardians. If you are a child under the age of 14, before using the 沃尔沃汽车 app, you should ask your parents or other guardians to read it carefully, or read this abstract of Privacy Notice and 沃尔沃汽车 app Privacy Notice carefully together under the supervision and guidance of your parents or other guardians, and use our products and services or provide us with information with the consent of your parents or other guardians.

This abstract of the Privacy Notice basically informs you of the processing of personal information in the沃尔沃汽车 app. Nonetheless, in order to protect your rights and help you understand more about your personal information that needs to be collected and used for more functions, we strongly recommend that you read the full text of the Privacy Notice to fully understand how your personal information will be collected and used and how you exercise your rights. If you have any questions, please feel free to contact us.

沃尔沃汽车 app Privacy Notice

Volvo Cars (including but not limited to Volvo Car Distribution (Shanghai) Co., Ltd, etc., hereinafter referred to as “Volvo” “we” or “us”) takes the protection of customers’ personal information and privacy very seriously. When you provide us with your personal information, we appreciate your trust and view protecting your privacy as an important part of the services we provide. Thereafter, we have formulated 沃尔沃汽车 app Privacy Notice (hereinafter referred to as “Privacy Notice”) to introduce how collect, store, use, entrusted process, share and protect your personal information when you using Volvo Cars services through our App (hereinafter referred to as “沃尔沃汽车 app”). Volvo Cars services refers to connecting to Volvo vehicles through 沃尔沃汽车 app and services provided based on this. We have a separate privacy policy for certain services, and the separate privacy policy shall prevail. For the content not mentioned in the separate privacy policy, this Privacy Notice applies.

It is important to note that this Privacy Notice does not apply to services provided by any third party, and products or services that have their own legal notice and privacy notice. Unless explicitly stated by laws, we are not liable for any collection or use of your personal information by any third party. Unless granted by the third party product or service, you don’t have the right to provide other institutions or individuals with all or part of the information of any third party product or service, nor to use it for any illegal purpose.

Please carefully read all terms in this Privacy Notice (especially those in bold) before using our products and/or services to ensure that you have fully understood our processing rules for your personal information and make the choice you deem appropriate. If you do not agree to the terms of this Privacy Notice, you should immediately stop using 沃尔沃汽车 app. If you “check” on your own and click register/login to use our products and/or services, you will be deemed to have fully understood and agreed to all terms of this Privacy Notice. While reading, if you have any questions, please contact us by calling our customer service number 10108666 or by calling our contact person for user rights affairs, Xu Yaqin (contact information: 16621032398).

This Privacy Notice will provide the following information to you:

1. How We Collect and Use Your Personal Information

For the purposes of this Privacy Notice, personal information means personal information is all kinds of information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymized and processed. Sensitive personal information (bolded below) refers to personal information that, if leaked or used illegally, could easily lead to the infringement of a natural person's human dignity or endanger the safety of his or her person or property, including biometric, religious beliefs, specific identity, medical and health, financial accounts, whereabouts and trajectories; personal information of minors under 14 years of age; the vehicle's whereabouts, audio, video and images involved in the process of design, production, sale, use, operation and maintenance, etc. We will collect and use your personal information according to the following rules.

A. Necessary collection and use of personal information

The following functions are core business functions of Volvo Cars services. When you use the following functions of Volvo Cars services, you may need to provide us or allow us to collect certain necessary personal information. If you refuse to provide certain personal information, you may not be able to access the corresponding core services, but it will not affect your normal use of other functions or services. Specific information is collected and used as follows.

When you choose one-click login/registration, based on our cooperation with communication operators, with your consent, the operators will send your mobile number to us, so that we can provide you with fast login service.
When you register as a user of the 沃尔沃汽车 app, you need to register a Volvo ID. You may need to provide us or allow us to collect necessary information, including mobile number (as Volvo ID), name and market (country or region), language, password, verification code for Volvo ID registration. Volvo uses a two-way confirmation procedure for registration. For example, the registration is only considered complete after you confirm your registration by entering the SMS verification code, checking the box, among others. Once you have registered your Volvo ID in the 沃尔沃汽车 app, we will simultaneously register your account of Volvo Cars Volvo World mini-program. If you have already registered your 沃尔沃汽车 app account, we will perform the binding of your Volvo ID to your account of Volvo Cars Volvo World mini-program.
When you login to the 沃尔沃汽车 app, you need to provide us or allow us to collect the necessary information including mobile number and login password, so that we can use it to identify you and enable login for you. For former email registered users, now you need to change your login method to 沃尔沃汽车 app from email to mobile number, when you choose to change your login method, you need to provide us or allow us to collect the necessary information including email account and password, market (country or region), mobile number, which we use to identify you and change your login method to mobile number login for you.
When you pair your vehicle to enjoy corresponding benefits, you can choose to pair your vehicle through your ID card (only applicable to owners who purchased the vehicle after October 1, 2017) / vehicle license / purchase invoice. You need to provide us or allow us to collect the necessary information, including ID card number/ photo of vehicle license/ photo of purchase invoice, which we use to identify you and complete the pairing of the vehicle for you. If you refuse to provide us with photos of your ID card/vehicle license/purchase invoice, we could not pair your vehicle as we fail to verify your identity.
When you need to change the binding of the vehicle with its paired user, we need to collect your driving license photo and hand-hold ID card photo. We will verify your identity. When we confirm that you are the owner of the vehicle, we will complete the change of the binding vehicle with its paired user. If you refuse to provide us with your driving license photo and hand-hold ID card photo, we will not be able to verify your identity to confirm if you are the owner of the vehicle.
In order to issue lifetime maintenance benefits to you as the first car owner, we need you to perform first car owner verification annually so that we can confirm your first car owner identity and issue benefits to you. You need to provide us or allow us to collect the necessary information including name, ID number, license plate number, and vehicle identification number (VIN). If you refuse to provide us with your ID number, we will not be able to confirm your identity as first car owner to issue benefits to you.
To remind Volvo Cars App users to claim birthday benefits, we will use your name, mobile number and date of birth to send you an SMS reminder.
When you browse official articles, use the 360-car-viewing service, or browse Volvo-related content through other channels, you may decide to leave contact information to understand more about our information. In this process, you need to provide us or allow us to collect your mobile number. Our dedicated consultant will contact you as soon as possible after receiving your personal information.
When you select the vehicle, you may add the selected vehicle to your wish list. You can click the checkbox on the screen to allow our dedicated consultant to call you for further information about the vehicle.
When you choose to use the maintenance appointment service, you need to provide us or allow us to collect the necessary information, including the type of service, dealer’s name, service appointment time, name of the person who will deliver the vehicle, and phone number of the person who will deliver the vehicle. You may choose to provide the name of the after-sales advisor and the method of picking up and delivering the vehicle. In addition, when carrying out maintenance service, we or our entrusted service providers may view and use data relating to your vehicle and specific features/services to check and record failure issues and maintenance condition.
When you choose to use the roadside assistance service, you need to provide us or allow us to collect the necessary information, including the contact person’s name, contact person’s number, vehicle location information, type of assistance, which we use to confirm your address and provide you with assistance. If you do not allow us to collect your vehicle location information, we could not obtain your location and provide roadside assistance service.
When you choose to use the home-to-home pick-up and delivery service, you need to provide us or allow us to collect the necessary information, including the pick-up location, pick-up time, name of the delivery dealer, contact person’s name, and contact person’s number, which we use to confirm your address and contact information and to provide you with the home to home pick-up and delivery service.
When you use the vehicle remote upgrade service (OTA) for system or software upgrade in your car, we will collect your vehicle identification number (VIN), vehicle configuration information, vehicle software information, vehicle function information, part serial number, vehicle status, battery power, upgrade time, upgrade progress and other information. This type of information is used to identify the current version of the vehicle system and the corresponding upgraded version and provide the system to determine whether the current network status can support the vehicle system upgrade. After turning on the vehicle remote upgrade service, software updates will be automatically downloaded to your Volvo vehicle wirelessly and remotely, providing you with new features and software improvements. When the update is downloaded and ready for installation, you will receive a notification in your Volvo Cars app and in your car. You can turn off the remote upgrade service at any time in the privacy settings of the mobile app.
When you choose to use the charging post search, scan code charging, and plug-and-charge functions in the charging station map function, you need to provide us or allow us to collect the necessary information, including mobile phone location information, search content, vehicle identification number (VIN), Volvo ID and coupon/benefit ID to be able to easily show you charging stations near your destination or confirm whether you have charging privileges and arrange charging or plug-and-charge services for you. You can stop us from collecting information related to your real-time location by opting out of the charging station map function. If you do not allow us to collect mobile phone location information, we could not obtain your location to show you nearby charging stations and provide complete charging station map service.
If you choose to charge your car at a charging station marked as “Low Carbon Emission Reduction”, we will show you a low carbon emission reduction certificate based on the name of your charging station, the amount of charging and the amount of carbon dioxide reduction.
When you choose to install the home charging post service, you need to provide us or allow us to collect the necessary information, including the contact person’s name, contact person’s number, the region for installation, detailed address, and installation date so that we can confirm your address and provide you with the home charging post installation service. When you pair a home charging pile, the necessary information you need to provide us with, or allow us to collect, is the code of your charging pile, so that we can confirm the pairing status of the charging pile and complete the pairing of the charging pile for you. If you have any after-sales questions in the process of using the home charging pile and if you choose to apply for a warranty through Volvo Cars App, you need to provide us or allow us to collect your name, mobile number, address, error description, and photos so that our entrusted service provider could understand your maintenance requirements and further contact you.
When you use the one-touch charging service, you need to provide us or allow us to collect the necessary information, including usage rights, contact person’s name, contact person’s number, address, service type, andservice appointment timeso that we can confirm your address, and ensure that our officer arrives at the pick-up location to provide you with a charging service.
When you charge at our designated charging stations, you can enjoy the benefits of the parking fee reduction we provide for you. In order to facilitate your enjoyment of such benefits, you need to provide us or allow us to collect your license plate number, and we will provide your license plate number to the corresponding charging station, and the charging station will provide your license plate number to the parking lot.
When you charge with a public charging pile, we need to collect your order number for fees settlement.
In order to provide you with replacement and additional purchase service so that you will own a new car, for the replacement service, you need to provide us or allow us to collect your name, mobile number, current car model, region, intended replacement car model, intended dealer; For the additional purchase service, you need to provide us or allow us to collect your name, mobile number, intended car model, intended dealer. After receiving your personal information, our dealer will contact you as soon as possible.
In order to offer you online car purchase and invoicing service, you need to provide us or allow us to collect your name, mobile number, car purchase method, car purchase type, city of car order, store of car order, store of car pickup, buyer’s name, buyer’s phone number, ID type, ID number, which we use to arrange the deposit paying process for you so as to help you complete the online car purchase and invoicing. If you do not allow us to collect your ID number, we are not able to issue invoice to you.
If you choose to use and renew remote functions, you need to provide us or allow us to collect the necessary information, including identifiers (including your first and last name, mobile number, email address, vehicle identification number (VIN), unique device identifier, notification push token, your vehicle location information and mobile phone location information) and purchase history (duration of ownership, all subscriptions you have registered for, model and year of the vehicle and corresponding vehicle specifications) so that we can provide you with the ability to remotely control your vehicle (e.g., park A/C control, open/close doors, open/close windows, remotely start/stop the engine, turn on/off flashing lights/whistle, remotely start/close AC or DC charging port cover, set charging limit, start/stop charging, current outside temperature, schedule air conditioning on/off, remote defrost, remote steering wheel heating, seat heating, seat ventilation, cabin constant temperature, receive theft alarm notifications), view the status of your vehicle (e.g., vehicle location, vehicle distance from Volvo Cars App, trunk status, sunshade status, front hatch status, door and window status, environmental quality (AQI/PM2.5) display, battery status, charging status, battery life, fuel level, windshield washer fluid level, brake fluid level, door lock status, tire pressure or maintenance warning, hybrid battery status or other vehicle status indicators) and manage and track your purchase (from purchase to delivery), including making the necessary contacts with the relevant authorities for formal reporting, managing your requests for the relevant services, following up on deliveries and communicating relevant updates to the services you have purchased.
When you provide the vehicle matching function for your relatives and friends, we need to collect your and your relatives and friends' Volvo ID, mobile phone number, and vehicle identification number (VIN code) to help your relatives and friends remotely control your vehicle through their Volvo mobile APP. Please ensure that you have informed your relatives and friends of the relevant situation and obtained their consent.
When you choose to use test drive appointment function, you need to provide us or allow us to collect your intended test drive model, name, mobile number, test drive type, test drive store, and appointment date, so that we could arrange test drive for you.
When you use dealer network search function, you need to provide us or allow us to collect your mobile phone location so that we could show you the location of dealer network. If you do not allow us to collect mobile phone location, we could not obtain your location to show the location of the dealer network for you.
When you purchase after-sales benefits in the mall (e.g., charging benefits, after-sales vouchers, etc.), you need to provide us or allow us to collect vehicle identification number (VIN), name, mobile number, shipping address, payment method so that we could assist you purchasing benefits.
When you use the mall function, you need to provide us or allow us to collect your delivery address (including recipient, contact number, detailed address, etc.), payment method, after-sales type, refund reason, return method, refund instruction so that we could deliver the goods to you or handle your after-sales application.
When you choose to use the log check function, you need to provide us or allow us to collect your identifiers (such as first and last name, mobile number, email address and vehicle identification number (VIN)), vehicle location information, trajectory, which we use to record logs to help you record historical driving data as well as route information, mileage, fuel consumption and similar vehicle information. If you do not allow us to collect your vehicle location information and trajectory, we could not obtain your location and provide you the log check function.
When you use the electronic fence function, you need to provide us or allow us to collect your vehicle location information, mobile phone location information, device identification information, current application information, device parameters and system information (system attributes, device model, operating system, etc.), vehicle Identification Number (VIN), and the range of the electronic fence. If you do not allow us to collect your vehicle location information and mobile phone location information, we will not be able to obtain your vehicle location and mobile phone location information to provide you with the electronic fence function.
When you choose to use the Official Second-hand Car function, you need to provide us or allow us to collect your province, city, mobile number and vehicle model in use, which we use to assist you in making an appointment for seeing the car or provide you with a free valuation or vehicle buy-back service. If you would like to order a second-hand car, you need to provide or allow us to collect buyer’s name, buyer’s mobile number, car purchase method, city of car pickup, dealer of car pickup, dealer of car delivery, expected city of licensing, car purchase type, invoicer’s name, invoicer’s mobile number, ID type, ID number. Please see the Privacy Policy for Volvo Cars Second-hand Car Service which we provide to you on relevant page for further details.
If you would like to reserve a new car and pay deposit (specific applicable models are subject to actual sales conditions), you need to provide or allow us to collect buyer’s name, buyer’s mobile number, verification code, car reservation city and car reservation store so that we can reserve a new car for you.
When you choose to view the subscription details of Digital Service Pack service, you will need to provide us or allow us to collect your vehicle identification number (VIN), mobile number and time for real name verification of your vehicle SIM card.
When you choose to participate in our "Volvo Member Days", you will need to provide us with or allow us to collect your name, cell phone number, and shipping address in order to send you a gift.
When you choose to join the certified club you are interested in, you need to provide us with your gender, age, city, contact information, WeChat name, hobby. We will also automatically grab car model and car type of the paired car in order to assist you in applying for joining the club you are interested in. Whether successfully joining in the club is subject to the approval by the club president.
If you want to join the Life Miracle Club, we need to collect your name, mobile phone number, location, accident model, accident description, accident appraisal certificate, accident scene and driving license photos etc. We will review your application as soon as possible after you submit it. For details, please see the "Volvo Cars Life Miracle Club Privacy Policy" provided to you on the relevant interface. When conducting the Life Miracle Club annual review, we need to collect your driving license photo and vehicle annual inspection logo. We will review it as soon as possible after you submit your application. If you do not allow us to collect your driving license photo, we will not be able to confirm the relationship between you and your vehicle, and we will not be able to pass the review for you.
When you use the official valuation service, you need to provide or allow us to collect your vehicle identification number (VIN). If you have paired your car with Volvo Cars App, we will automatically fill in vehicle identification number (VIN) for you based on your car pair information. If you have not paired your car with Volvo Cars App, you will need to fill in vehicle identification number (VIN) manually. For more details, please see Privacy Policy for Volvo Cars Official Valuation Service which we provide to you on the relevant interface.
When you choose to use one-touch reporting service, you need to provide or allow us to collect your location information (non-precise location information), so that we can display for you dealers nearby and make it easy for you to contact the dealers.
In order to facilitate your sharing of user experience, we provide you with a user community to communicate and share comments on our content services. When you choose to use these services, we need to collect your nicknames, member ID, followers, likes, comments, fans, and records of your postings, favorites, interactions, and use of the community forums. When you use our products and/or services, you may provide or post information related to you or other users (including videos, articles, news, comments or pictures posted by you and other users or content shared to WeChat or circle of friends), please consider carefully the content posted and disseminated that contains your personal information or that of other users. Please ensure that you are legally authorized when you provide or post information about other users to us. In addition, if you believe that another user has violated your legal rights and interests, you may contact us promptly through the means provided in this Privacy Policy.
When you choose to sign up for an online or offline activity organized by us or a third-party online platform we work with, depending on the nature of the activity, you may need to provide us different personal information and we may share related information with third parties who provide corresponding services. The details are based on the event details page and the information filled in.
When you choose to apply for financial car purchase, you need to provide or allow us to collect your name, ID number, ID photo, mobile phone number, email address, location, work unit, position, emergency contact information, etc. For details, please see the "Volvo Cars Financial Services Privacy Policy" provided to you on the relevant interface. If you do not allow us to collect your ID number and ID photo, we will not be able to verify your identity to assist you in completing your financial car purchase.
When you want to pay for a retail order created by the dealer through the Volvo Cars APP, you first need to log in to the Volvo Cars APP. After logging in, you can use the Volvo Cars APP to scan the QR code of the retail order to view the results created by the dealer for you. After confirming that the information is correct, you can complete the payment through the Volvo Cars APP.
To help you get the car delivery gift, we need to collect photos of your car delivery.
When you choose to use our products or services, we may send you information that we think you are interested in or need to know, including our product/service, news, benefit related reminders and advertisement, event, promotion and campaign by email, text message, or phone call, based on the personal information we collect. If you refuse to receive these messages, you can unsubscribe via the method provided in the email or text message, or you may unsubscribe by contacting us directly via the contact information in this Privacy Policy.
When you choose to use the feedback function, you will need to provide us with or allow us to collect your questions, suggestions and uploaded supporting photos.
When you communicate with our customer service personnel by phone or via the customer service within the Volvo Cars app, based on your different needs, you may be required to provide different information, so that we can deal with disputes, resolve issues or give you feedback on the outcome. If you contact customer service for any needs or questions, we need you to provide the necessary documents (e.g., first and last name, mobile number, email address, vehicle identification number (VIN)) to verify your identity, record your feedback problems and save your communication records with customer service personnel and related content. If you make inquiries, complaints or suggestions about specific vehicle, product/service, account, or order, we need to view and use your vehicle-related information, service data of specific product/service, account information and order information. Specific to the actual communication scenarios.
In order to ensure your normal use of our products and/or services, to maintain the normal operation of our products and/or services, to safeguard your account security, and to improve the quality and efficiency of our operations, we will obtain your vehicle information, equipment information, service logs, operation logs, operating conditions and other information that had your authorized consent or can be shared in accordance with the law when you use our products and/or services, for the purposes of identity verification, determining account security, security prevention and detection, preventing or prohibiting illegal activity, identifying product issue and optimizing the product experience.

Device information includes device model, operating system, unique device identifier (e.g., IMEI/Android/ID/OAID/IMSI/IDFA/BSSID/SSID), screen resolution, software version number, MAC address, IP address, network access method, type and status, network quality data, device location, Bluetooth, base station ID, and motion sensors (for detecting changes in the direction of the device screen to switch between horizontal and vertical screens, and for obtaining information about the device’s movement to provide non-sensory unlocking function). System logs include operation logs, service logs (the use behaviors that are automatically collected and recorded by the system during your access to or use of our products/services, including the records of browsing, clicking, viewing, searching, querying, bookmarking, following, liking, sharing, commenting, posting, ordering, trading, car-control and other functions, as well as the time of access) and other information.

B. The collection and use of personal information provided by your own choice

When using the above-mentioned business functions, you may choose to provide us or allow us to collect some personal information. This information is not necessary for the operation of the business function, but it is important for improving the quality of the service, developing new products or services, etc. We do not demand you to provide this information, and your refusal will not adversely affect the use of this business function. Information is collected and used as follows.

In the profile settings, you can choose to provide a profile photo, username, name, title, mobile number, region, delivery address (recipient, contact number, region, detailed address), birthday, email, models of interest, personal interests, content preferences, club, which we use to display your personal information.
In the "Car Details" page, you can choose to provide your car’s nickname, purchase time, license plate number, and add other vehicles under the vehicle details option.

C. Personal information we collect indirectly

We will receive your personal information and other information from communication operators, affiliated companies, vehicle dealers, vehicle manufacturers, agents, partners and other trusted third-party suppliers as required by laws or regulations or as authorized by you, based on our legitimate need to provide you with products/services or to improve the quality, experience and security of our products and services, and will use your personal information in accordance with your agreement with the third party or this Privacy Notice.

D. Other instructions for use

Since the vehicle control related notification information (such as vehicle unlocking, vehicle alarm, vehicle charging, DHU update, etc.) of the Volvo Cars App is pushed by Baidu Push SDK, its self-start function must be used to ensure that you will be able to receive such notification even when Volvo Cars App is shut down or running in the back-end. To avoid the delay caused by cold start, there also exists a certain frequency that push will be sent through the system to wake up Volvo Cars App’s self-start or associated start behavior, through which important reminders or notifications can be delivered to you in time.

As Volvo Cars App one-click login/registration service is provided by the Alibaba Cloud Phone Number Verification Service SDK, Alibaba Cloud Computing Co. Ltd. will collect your SIM card information in advance to determine the operator you belong to.

We may compile statistics on the use of our products and/or services and may share these statistics with the public or third parties to demonstrate overall usage trends for our products and/or services. These statistics, however, do not contain any identifying information about you.

We may use the personal information collected in accordance with this Privacy Notice to research, processing, training, count, analysis, and prediction. We improve the quality of our services, promote user experience, provide reference for business decisions, develop new products, and strengthen product security through research, analysis, and prediction. We may aggregate and analyze the personal information collected in accordance with this Privacy Notice to analyze or predict your personal characteristics, such as personal preferences and behavior, and eventually form a model of your personal characteristics. Please note that we do not currently use your model of characteristics for personalized push, but only for our internal data analysis.

E. Device permission call

When you use the 沃尔沃汽车 app, we may need to invoke some of your device permissions in order to collect the appropriate personal information and provide you with the corresponding business function or service. If you do not authorize this, we will not be able to provide the relevant business function or service. After the permission is turned on, you can turn off the corresponding permission at any time by going to the “Mobile-System Settings” of your mobile device, and the corresponding product functions may not be used normally after the permission is turned off. We promise not to invoke device permissions or use personal information collected by invoking device permissions in scenarios that you have not authorized to agree to. Specifically, we may need to invoke your device permissions for the following.

Calling device permissions	Corresponding business function\service	Call permission purpose	Whether to ask before opening permissions	Whether users can turn off permissions	Influence of turning off\ refusing calling permissions
Location	Charging station map, Roadside assistance, dealer network inquiry, driving log, electronic fence	Providing GPS location	Yes	Yes	Causing the location-related function to be unavailable
External storage write	Map display	Amap SDK for logging cache	Yes	Yes	Preventing from logging in and use
Bluetooth	Log check	Obtaining vehicle log	Yes	Yes	Preventing from checking vehicle log
Storage read	Feedback, Comments function in community	Obtaining user’s local photos and access to camera	Yes	Yes	Unable to upload local photos or take pictures
Storage read	Comments function in community	Obtaining user’s local photos and access to camera	Yes	Yes	Unable to upload local photos or take pictures when comment
Notification	Information push	Sending information about products/services	Yes	Yes	Unable to receive the latest event news and reminders
Network Permissions	Communication between APP and Intranet	Loading of information within the application, used to display text, pictures and other data information, data transmission and communication between the application and the Internet	Yes	Yes	Unable to use basic functions of the application and unable to communicate with the internet
Camera	Scan, take pictures	Scan the QR code to view users information, charging pile information, etc and taking pictures to upload image information	Yes	Yes	Unable to scan QR code, unable to take pictures

F. Exceptions for prior authorized consent

We may not need your consent to collect and use your personal information where one of the following circumstances is met:

As necessary to conclude or perform on a contract to which the individual is a party, or as necessary for carrying out human resource management in accordance with lawfully formulated labor rules systems and lawfully concluded collective contracts;
As necessary for the performance of legally-prescribed duties or obligations;
As necessary to respond to public health incidents or to protect natural persons’ security in their lives, health, and property in an emergency;
Handling personal information within a reasonable range in order to carry out acts such as news reporting and public opinion oversight in the public interest;
For a reasonable scope of handling of personal information that has been disclosed by the individual or otherwise already legally disclosed in accordance with the laws and regulations;
Other situations provided by laws or administrative regulations.

2. How We Entrust Processing, Share, Transfer and Publicly Disclose Your Personal Information

A. Entrust processing

B. Sharing

1. In principle, we do not share your personal information with any companies, organizations and individuals outside of Volvo, except for the following:

Obtaining your express authorization or consent;
Required under applicable laws and regulations, legal process requirements or mandatory governmental requests or judicial decisions;
Subject to the adoption of effective measures to protect the security of your personal information (including, but not limited to, the signing of relevant confidentiality agreements, etc.), to share with the following subjects, and hereby obtain your authorized consent;
1. Sharing among Volvo Entities. To the extent permitted by laws and regulations, your personal information may be shared with our affiliates to ensure compliance with laws, and protect the interests, property and security of us and our affiliates or business partners, you or other users or the public at large. We will share only such personal information as is necessary to achieve the purposes above. Without your consent, our affiliates will not use our shared personal information for any purpose other than those described above;
2. Dealers. We may share your personal information with our authorized dealers to arrange for you to take a test drive, vehicle price evaluation, vehicle information introduction and other services. The identity of the dealer depends on the specific circumstances in which you use the services. If you have any questions, please contact us at the contact information disclosed in this Privacy Notice.
3. Dealers and service providers. We may share with our dealers and service providers, including third parties that provide car owner services, technical services, research and development, after-sales services, mall logistics and distribution services, etc., your personal information to guarantee the successful completion of the services provided to you. Our business partners currently include the following:

Name of the recipient of data sharing	Purpose of sharing	Types of personal information shared	Contact information of the recipient of data sharing
China Unicom SMART Connection Technology Co., Ltd.	Providing and renewing remote functions service	vehicle identification number (VIN)	email: hp-cuscervice@chinaunicom.cn
Wanbang Star Charge Technology Co., Ltd.	Providing public charging, plug-and-charge, and parking fee waiver service	Order number, vehicle identification number (VIN), license plate number	Phone number: 400-8280-768 email: starcharge@wanbangauto.com
TELD New Energy Co., Ltd.	Providing public charging, plug-and-charge, and parking fee waiver service	Order number, vehicle identification number (VIN), license plate number	Phone number:4001-300-001 email: service@teld.cn
State Grid Electric Vehicle Service Co., Ltd.	Providing public charging service	Order number	Phone number: 95598-1-7 email: qiyeyonghu@evs.sgcc.com.cn
Beijing Xiaoju New Energy Automobile Technology Co., Ltd.	Providing public charging, plug-and-charge, and parking fee waiver service	Order number, vehicle identification number (VIN), license plate number	Phone number: 400-061-0999
Shanghai SAIC AnYo Charging Technology Co., Ltd.	Providing public charging and parking fee waiver service	Order number, license plate number	Phone number: 400-921-9000
Jiangsu YKC New Energy Technology Co., Ltd.	Providing public charging, plug-and-charge, and parking fee waiver service	Order number, vehicle identification number (VIN), license plate number	Phone number: 400-828-8517
Shanghai Yiwei Energy Technology Co., Ltd.	Providing public charging and parking fee waiver service	Order number, license plate number	Phone number: 400-180-0910
Fujian Jinuo Vehicle Service Co., Ltd.	Providing assistance service	Name, mobile number, address, license plate number, vehicle location information	Phone number: 010-56449533 email: nwm@saa.com.cn
Beijing Jingbangda Trade Co., Ltd.	Providing quality delivery services	Name, mobile number, address, license plate number, vehicle location information	Phone number: 18911530427
China Merchants Bank Co., Ltd.	Providing financial car purchase service	Photos of the information side of the ID card, photo of the national emblem of the ID card, name, ID type, ID number, mobile phone number, customer surname, customer surname pinyin, customer name, customer name pinyin, certificate start date, certificate expiration date, gender, date of birth , email address, household registration address, household registration detailed address, household registration address zip code, marital status, education, residential address (residential status, province and city, detailed address, address zip code), unit name, unit nature, industry type, position, monthly income, Years of service, unit address (province and city, detailed address, address and postal code), immediate relatives (names of immediate relatives, relationship of immediate relatives, mobile phone numbers of immediate relatives), emergency contact person (name, relationship with the applicant, mobile phone number), financial products Name, financial product provider	email：wenrui_ma@cmbchina.com
Sixiangjia Financial Leasing (Shanghai) Co., Ltd.	Providing financial car purchase service	Same as above	email: yiqi.zhu@volvocars.com
Jizhi Auto Finance Co., Ltd.	Providing financial car purchase service	Same as above	email: zhaolinlin@geniusafc.com
China CITIC BANK Corporation Limited	Providing financial car purchase service	Same as above	email: gaoshijia@citicbank.com
Bank of Shanghai Co., Ltd.	Providing financial car purchase service	Same as above	email: zhaoxt@bosc.cn
Bank of China Limited	Providing financial car purchase service	Same as above	email: yhkzxxfjrzmy_hq@bank-of-china.com
Automobile Consumption Financial Center of Ping An Bank Co., Ltd.	Providing financial car purchase service	Same as above	email: LINPENGFEI404@pingan.com.cn

When you use the charging map function to navigate to the charging station of your choice, we will share your mobile phone location information to the mobile map APP you selected actually. If you have any questions, please contact us through the contact information disclosed in this Privacy Notice.

When you apply to join a certified club, we will share your gender, age, city, contact information, WeChat name, hobby, car model and car type to the president of that club, and the president will approve whether or not you successfully join the club. The president's identity depends on the club you actually apply to join. If you have any questions, please contact us through the contact information disclosed in this Privacy Notice.

When you charge at a designated charging station to enjoy the benifit of the parking fee reduction we provide for you, we will share your license plate number with the charging station at which you charge, and that charging station will transfer your license plate number to the parking lot. The identity of the specific charging station depends on you actually use. If you have any questions, please contact us through the contact information disclosed in this Privacy Notice.

When you apply for finance to purchase a car, the identity of the financial institution depends on the financial product you actually choose. If you have any questions, please contact us through the contact information disclosed in this privacy policy.

2. Our cooperation with third-party software development kit (SDK) providers

The 沃尔沃汽车 app contains SDK plug-ins provided by our authorized partners. When you use the relevant services provided by such authorized partners in the 沃尔沃汽车 app, the plug-ins for such services will collect and process your relevant personal information, as detailed in the following table:

SDK type	Name of plug-ins	Description of implemented functions and scenarios	Name of SDK providers	Type of personal information	Called device permissions	Privacy notice of SDK providers
Location service	Amap Android Location SDK	Showing the location of the vehicle and the phone on the map	Amap Software Co., Ltd.	Device identification information (IMEI, IDFA, IDFV, Android ID, MEID, MAC address, OAID, IMSI, ICCID, hardware serial number), current application information (app name, app version number), device parameters and system information (system properties, device model, operating system, carrier information)	Mobile phone permissions, permissions to get the exact location of the device, permissions to get the rough location of the device, background location permissions, file read/write permissions, get the software installation list	https://lbs.amap.com/home/privacy/
EM90, EX30 car-linked car control function	Huanfu Internet of Vehicles SDK	Realize the remote vehicle control capability of the vehicle	Zhejiang Huanfu Technology Co., Ltd.	Device identification information, current application information (application name, application version number) Device parameters and system information (system properties, device model, operating system)	Network permissions, file read and write permissions	https://ykt-app-doc.oss-cn-hangzhou.aliyuncs.com/app-web/sdk/privacyPolicy.html
Message push	Baidu Cloud Push SDK	Message push	Beijing Baidu Netcom Science and Technology Co., Ltd.	Device information (hardware model, OS version, device configuration, unique device identifier, International Mobile Equipment Identity Code IMEI, network device hardware address MAC)	Network permissions, device push permissions	http://push.baidu.com/doc/guide/baidu_legal
Message push	Aliyun Mobile Push SDK	Message push	Aliyun Computing Co., Ltd.	Device information (hardware model, OS version, device configuration, unique device identifier, International Mobile Equipment Identity Code IMEI, network device hardware address MAC)	Network permissions, device push permissions	http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html
Data analysis	Sensors SDK	Online behavior analysis	Sensors Network Science and Technology (Beijing) Co., Ltd.	Device attribute information (IMEI/Andriod ID/OAID/IDFA/IDFV/UUID/IMSI/Mac address) Device connectivity information (browser type, telecom operator, device brand), end-user usage of products and/or services integrated with the Shencee SDK, IP address, URL of the service accessed, browser type and language used, time of accessing the service, location information resolved by the IP address, GPS location information, unique representation of the application, application name and application version number	Mobile phone permissions, network permissions, permissions to get exact location of device, permissions to get rough location of device, IDFA	https://manual.sensorsdata.cn/sa/latest/zh_cn/sdk-22255999.html
Online user behaviors analysis	GrowingIO SDK	Used to statistically analyze users’ use effects within the application and improve service quality	Beijing Yishu Technology Co., Ltd.	Device model, device orientation, screen height, device brand model, operating system, operating system version, language environment, device identification generated through device identification code including AndroidID, IMEI, IDFA, IDFV, GAID, OAID, IP address, and through parsing Country, province, and city information obtained by IP address; GPS location information (reported after customer consent), application type integrating GrowingIO SDK, application version, application platform, browsing history of this application platform, usage record, click record, page information, and referrals URL	Network permissions, obtain permissions for networking methods, obtain permissions for wifi network types, IMEI (optional), IDFA (optional), GPS (optional)	https://accounts.growingio.com/user-privacy
Enhance user experience	Tingyun SDK	Measuring the interaction between users and the application and improve the quality of service	Beijing Networkbench Co., Ltd.	Device manufacturer, device model, OS name, OS version, Tingyun SDK version id, device size, App bundle ID (iOS) or App package name (Android), App name (release name or display name), app version, distribution channel ID, CPU model, CPU instruction set architecture, CPU usage rate, remaining memory (MB), remaining storage space (MB), remaining power (%), whether jail-break or root, whether GPS is turned on, app UI orientation, network connection type (GPRS/EDGE/UMTS), mobile network code (46001, 46000), network type (2G, 3G, 4G, 5G, WiFi), IP address, GPS location, and the WIFI access that can WIFI access point, Bluetooth and base station sensor information that provides relevant information	Network permission, network status permission, hover window permission, get rough location permission	https://wukongdoc.tingyun.com/app/privacy.html
Measurement of the interaction between users and the application	Google Analytics	Measuring the interaction between users and the application and improving the quality of service	Alphabet Inc.	First-party cookies (device information, application instance identifiers), advertising identifiers, IP addresses (anonymized)	Network permissions, location permissions, IDFA permissions	https://support.google.com/analytics/answer/6004245
Message push	Huawei Push SDK	Message push	Huawei Software Technology Co,. Ltd.	Basic information about the application, device identifiers within the application, hardware information about the device, basic system information and system setup information	Permission to obtain the exact location of the device, permission to obtain the location of the device while the program is running in the background, permission to obtain the rough location of the device, permission to allow the program to use bluetooth, permission to obtain activity recognition	https://developer.huawei.com/consumer/cn/doc/development/HMSCore-Guides/sdk-data-security-0000001050042177
Message push	Xiaomi Push	Message push	Beijing Xiaomi Mobile Software Co,. Ltd.	Device identification OAID and encrypted Android ID, information about the application using the push service such as application package name, version number and running status preparation related information such as device manufacturer, device model, device memory, operating system version, Xiaomi Push SDK version, device’s home country (country or region), SIM card operator name, current network type	Network permissions, device push permissions	https://dev.mi.com/console/doc/detail?pId=1822
Message push	oppo Push	Message push	Guangdong Huantai Technology Co,. Ltd.	Device-related information (such as IMEI or OAID, Serial Number, IMSI, User ID, Android ID, Google Advertising ID, phone Region settings, device model, phone battery, phone operating system version and language), the information about the application using the push service (e.g. app package name and version number, running status), push SDK version number, network related information (e.g. IP or domain connection results, current network type), message delivery results, notification bar status (e.g. notification bar permissions, user click behaviour), lock screen status (e.g. whether the screen is locked or not, whether lock screen notifications are allowed or not).	Network permissions, device push permissions	https://open.oppomobile.com/new/developmentDoc/info?id=10288
Message push	vivo Push	Message push	Vivo Mobile Communication Co,. Ltd.	Device information (e.g. IMEI, ICCID, EMMCID/UFSID, oaid/vaid/aaid, SN code and IMSI, android id, mobile country code and mobile network number for Vivo Android devices), MAC address, mobile operator, language used, system settings and other system, device and application data.	Network permissions, device push permissions	https://www.vivo.com.cn/about-vivo/privacy-policy
Unified call for device identification system	OAID	Unified call of mobile intelligent terminal supplementary device identification system	Mobile Security Committee	Name of device network operator, device manufacturer, device model, device brand	-	http://www.msa-alliance.cn/col.jsp?id=122
Risk control software	Shumei Anti-fraud SDK	Detecting device risks and providing anti-cheating functions, secure accounts and transactions	Beijing Shumei Times Technology Co,. Ltd	Fundamental device information, including device brand, device manufacturer, device model, device name, device system type and version information, basic device configuration, basic device settings, device environment, sensor (magnetic field, gyroscope, acceleration sensor) information; device identification information, including Android ID, IDFV (application developer identifier), IDFA (advertisement identifier), OAID (anonymous device identifier); device network information, including network access form, wireless router ID (BSSID, SSID) and IP address, neighboring WIFI list, network operator information, network base station information, network connection status; device application information, including SDK host application package name and version number, and information about the running process (only the current process name is obtained).	Network permissions, access to network base station information, access to precise device location, access to rough device location, access to BSSID, SSID information, file read/write permissions	https://www.ishumei.com/legal/cn/privacy.html
Abnormality monitoring	Tencent bugly	Troubleshoot crash issues, help APP improve stability	Tencent Cloud Computing (Beijing) Co.	Log information (including: third-party developer custom logs, Logcat logs and APP crash stack information), device ID (including: androidid and idfv), networking information, system name, system version and country code, get software installation list	Network permissions, device push permissions	https://privacy.qq.com/document/priview/fbd2c3f898df4c1c869925dd49d57827
Online custom-er service feedback	Tencent IM	In-app customer service IM functionality	Tencent Cloud Computing (Beijing) Co.	Network connection status, device model, system version	Network permissions, device push permissions	https://cloud.tencent.com/document/product/269/58094
Social sharing	WeChat Open Platform SDK	Sharing via WeChat, Lakala payment via WeChat channel	Tencent Cloud Computing (Beijing) Co.	Unique device identification information (IMEI, IDFA, IDFV, Android ID, MEID, MAC address, OAID, IMSI, ICCID, hardware serial number), device application information, including SDK host application package name and version number, and information about the running process (only the name of the current process is obtained)	Mobile phone permissions, network permissions, file read/write permissions, access to software installation list	https://support.weixin.qq.com/cgi-bin/mmsupportacctnodeweb-bin/pages/RYiYJkLOrQwu0nb8
Collect the application program experience	Medallia SDK	Feedback-related functions	Medallia Inc.	Name, phone number, device type, manufacturer, and operating system version, etc.	Network access, location access, recording access, read storage	https://www.medallia.com/privacy-policy/
One-Click Login	Alibaba Phone Number Verification Service SDK	Applied to users’ registration and login	Alibaba Cloud Computing Co., Ltd	Network type, device information (including IP address, device manufacturer, device model, phone operating system, SIM card information SIM State, SIM card information ICCID)	Network access, Wi-Fi status, local storage	https://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud202112211045_86198.html
Enhance real user experience	Cloud wise SDK	Monitor and analyze the actual feelings of users experiencing the app. Assess health status of the app. Improve user experience.	Cloudwise (Beijing) science and technology Co., Ltd	Device manufacturer, device model, device type (phone, pad), operating system name, operating system version, device size, device network access type (e.g., WiFi, 4G), device network operator (e.g., Unicom, Mobile), CPU model, CPU instruction set, CPU usage percentage, maximum memory and available memory, remaining battery (percentage), app UI orientation, whether jailbroken or rooted, disk size and remaining size, app version, device networking IP address	Networking permissions, network status permissions (Android only)	https://www.toushibao.com/privacy.html
Payment	App Alipay client SDK	Help users use Alipay payment safely	Alipay (China) Network Technology Co., Ltd	IMEI/IMSI/MAC address, device serial number, hardware serial number, SIM card serial number, ICCID; Android ID, OAID, SSID, BSSID; system setup, system properties, device model, device brand, operating system; IP address, network type, carrier information, Wi-Fi status, Wi-Fi parameters, Wi-Fi list; software installation list	Phone permissions, network permissions, file read/write permissions, get the software installation list	https://opendocs.alipay.com/common/02kiq3

Please note that the 沃尔沃汽车 app is embedded in the Google Analytics SDK, but the Google Analytics SDK is not actually called to measure your interaction with the 沃尔沃汽车 app. If in the future we need to measure your interaction with the 沃尔沃汽车 app in order to improve the quality of our services, we will inform you and obtain your consent before calling the Google Analytics SDK.

In cases where the SDK collects personal information independently and directly as described above, its collection and use of information, etc. will be subject to its own privacy notice. In the case of personal information collected by the SDK as our data processor, the information processing actions (including but not limited to the transfer, storage and use of personal information by the SDK) after we share your personal information with the SDK service provider are subject to its own privacy policy. We will carefully evaluate the purposes for which your personal information is used by SDK service providers, conduct a comprehensive assessment of the safety and security capabilities of these partners, and require them to comply with their legal agreements for cooperation. We will conduct strict security monitoring to protect data security. In order to maximize the security of your information, we strongly recommend that you review the privacy notice of any third-party SDK-type service before using it. To protect your legal rights, if you find that such SDKs or other similar applications are at risk, you are advised to immediately terminate the relevant operation and contact us in a timely manner.

3. We will only share your personal information for lawful, proper, necessary, specific and express purposes, and will only share personal information necessary to provide products and/or services. We will only allow Volvo Cars employees and affiliates who have a need to use your personal information to access your personal information when acting on behalf of Volvo Cars and we will only share the required personal information and will be bound by the purposes stated in this Privacy Notice. Our affiliates will seek your consent separately if they intend to change the purpose for which your personal information is processed.

4. We will enter into strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, emphasizing our stringent data protection compliance requirements and requiring them to process personal information in accordance with our instructions and any other relevant confidentiality and security procedures. In the use of personal sensitive data, we require third parties to adopt data desensitization and encryption technology to better protect user data. However, please note that Volvo Cars and its authorized dealers and service providers are legal entities independent from each other, and we are generally not liable for unlawful acts of Volvo Cars’ authorized dealers or service providers. If you have any questions about the collection and use of your personal information by your dealers or service providers, please contact such dealers or service providers directly.

C. Transfer

We will not transfer your personal information to any company, organization or individual, except for the following:

Transfer with explicit consent: we will transfer your personal information to other parties after obtaining your explicit consent.

D. Publicly disclosing

Where personal information needs to be transferred due to merger, division, dissolution or declaration of bankruptcy, we will notify you of the name and contact information of the recipient. We will require new companies and organizations that hold your personal information to continue to be bound by this Privacy Notice, otherwise we will require the company or organization to re-obtain your authorization and consent.

We may publicly disclose your personal information only:

when we obtain your separate consent; or
when it is required by law: We may, as required to comply with laws, regulations, subpoena and other legal proceedings or action, or mandatory requirements of government authority, disclose your personal information.

E. Exceptions

We may share, transfer or publicly disclose your personal information without your prior consent where one of the following circumstances is met:

As necessary to conclude or perform on a contract to which the individual is a party, or as necessary for carrying out human resource management in accordance with lawfully formulated labor rules systems and lawfully concluded collective contracts;
As necessary for the performance of legally-prescribed duties or obligations;
As necessary to respond to public health incidents or to protect natural persons' security in their lives, health, and property in an emergency;
Handling personal information within a reasonable range in order to carry out acts such as news reporting and public opinion oversight in the public interest;
For a reasonable scope of handling of personal information that has been disclosed by the individual or otherwise already legally disclosed in accordance with the laws and regulations;
Other situations provided by laws or administrative regulations.

3. How We Protect and Store Your Personal Information

A. Techniques and measures for protecting your personal information

We attach great importance to personal information security and take all reasonably practical measures to protect your personal information.

1. Technical measures for data security

We will adopt security precautions that meet industry standards, including developing reasonable systems, norms, and adopting security technologies to prevent unauthorized access, use, modification, damage or loss of your personal information.
Volvo adopts encryption technology to encrypt and store users’ personal information, and isolate it through segregation technology. Volvo adopts strict data access rights control and multiple identity authentication technology to protect personal information and avoid unauthorized use of data.
We only allow employees of Volvo and Volvo's affiliates who have a need to know such information to access personal information, and we have strict access control and monitoring mechanisms in place for this purpose. We also require all personnel who may have access to your personal information to comply with their confidentiality obligations. If they fail to fulfill these obligations, we will pursue their legal liabilities or suspend our cooperation with them accordingly.
We recommend that you use complex passwords when communicating with other users by email, instant messaging, social networking software and other communication tools, and take care to protect your personal information.
You are reminded that the Internet environment is not 100% secure, and we will take security measures to ensure the security of any information you send us, in accordance with legal requirements and technological development. In the meantime, however, if any unauthorized access, public disclosure, tampering, or destruction of information is caused by any unpredictable and unpreventable damage to our physical, technical or management protection facilities, we will not be liable for any losses not caused by Volvo.

2. Handling of security incidents

Please be sure to protect your personal information properly and only provide it to others when necessary. In order to deal with the potential risks such as leakage, damage and loss of personal information, Volvo has established various rules and regulations, specifying the criteria for classifying and grading security incidents and security vulnerabilities as well as corresponding handling procedures. Volvo has also set up a dedicated emergency response team for security incidents, which will, in accordance with good practice for security incidents, initiate security plans for different security incidents, to stop losses, analyze, locate, formulate remedial measures, and work with relevant departments to trace to the source and crack down on the incidents.
In case of any personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly notify you of the following matters: basic status and possible impacts of such security incident, response measures we have taken or will take, suggestions on how you may prevent or reduce risks on your own, and remedies available to you. We will also promptly notify you of relevant information of such incident through email, letter, phone call, push notification, or otherwise. If it is difficult to notify each personal information subject one by one, we will publish an announcement in a reasonable and effective manner. In addition, we will, as required by law, voluntarily report our disposal of the personal information security incident to the regulatory authority.

We have a dedicated network operations and data security team responsible for personal information protection. If you have any questions about our personal information protection, please contact us via any of the means stated at the bottom of this Privacy Notice. If you are aware of any leakage of your personal information, especially concerning your account and password, please contact us immediately via any of the means stated in this Privacy Notice and assist us in taking appropriate actions.

B. Storage of your personal information

We will only store your personal information for as long as required by law or regulation and as necessary to achieve the purposes of this Privacy Notice. After the above-mentioned period of storage of personal information is exceeded, we will delete or anonymize the personal information. If otherwise required by law or regulation, we will comply with the mandatory requirements. After you cancel your Volvo ID, we will delete your personal information associated with that Volvo ID within 15 business days. To implement the legal requirements regarding log retention, we will retain web logs for at least 6 months in strict accordance with the Cybersecurity Law and related laws and regulations.
If we terminate our services or operations, we will notify you at least 30 days in advance, and delete or anonymize your personal information upon such termination.

4. How You Access and Manage Your Personal Information

Volvo takes your concerns about your personal information seriously and makes every effort to protect your rights with respect to your personal information so that you have the full ability to safeguard your privacy and security. Your rights include:

A. Right to access

You may access your personal information via "Me->Profile Photo" in 沃尔沃汽车 app. If you are unable to inquire or access your personal information on your own or experience any problems in exercising your right of access to data, you may contact us and request access to your personal information in any of the means disclosed in this Privacy Notice. We will respond to your access request within 15 business days.

B. Right to rectification

If you find that personal information about you has been incorrectly processed, you can correct it yourself via "Me-> Profile Photo" in 沃尔沃汽车 app. If you are unable to correct your personal information through the above means, you may contact us and request a correction of your personal information through the means disclosed in this Privacy Notice. We will respond to your request for correction within 15 business days.

C. Right to deletion

You may make a request to us to delete personal information in the following cases:

If our processing of personal information violates laws and regulations or our agreement with you;
If you no longer use our products or services, or if you cancel your Volvo ID;
If our processing purpose has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose;
If we no longer provide products or services to you, or if the retention period has expired;
If you withdraw your consent.

If you request deletion of your sensitive personal information based on the above circumstances, you may contact us at any time through the contact information set forth in this Privacy Notice and we will delete within 10 business days. If you request deletion of your non-sensitive personal information based on above cases, you may contact us at any time through the contact information set forth in this Privacy Notice and we will respond within 15 business days. If we decide to respond to your request for deletion, we will also notify the entities from which we obtained your personal information to delete your personal information at the same time, unless otherwise required by law or regulation or unless those entities have your independent authorization. When you delete information from our service, we may not immediately delete the corresponding information from our backup system, but will delete it when the backup is updated. Please know and understand that, according to laws and regulations, if the retention period stipulated by laws and administrative regulations has not expired, or if deletion of personal information is technically difficult to achieve, we will stop processing other than storing and taking the necessary safety protection measures.

D. Right to account cancelation

You can cancel your account at any time by going to "Me->System Settings->Cancel Account" in 沃尔沃汽车 app, or by contacting us through the contact details set out in this Privacy Notice or through 沃尔沃汽车 app customer service, and we will assist you with account cancellation after verifying your identity.

After you choose to cancel your account, we will promptly delete or anonymize all of your personal information in accordance with legal and regulatory requirements, except where otherwise provided by law. After you cancel your account, we will not be able to continue to provide you with account registration services and products or services that require account login.

E. Right to consent withdrawal

You have the right to withdraw your authorization, but each business function requires some basic personal information to be completed, and in the case of a service that relies on your authorization for its implementation or normal operation, if you withdraw your authorization, we will not be able to continue to provide you with the corresponding service or part of the function of the service will be affected. You may withdraw or change your authorization by:

You can withdraw authorization for us to access your personal information by turning off the appropriate device permissions (including location, photos, notifications, etc.) through the "Phone - System Settings" function of your device.
Contact us through the contact information disclosed in this Privacy Notice.

When you withdraw the relevant authorization, we will no longer process the corresponding personal information. However, your decision to withdraw your authorization will not affect the processing of personal information previously carried out on the basis of your authorization.

F. Right to access to a copy of your personal information and portability

You have the right to obtain a copy of your personal information in the form of basic data, identification information, and you may contact us through the contact information disclosed in this Privacy Notice.

Subject to the conditions set forth by the Cyberspace Administration and technically feasible, if the data interface has been matched, we may also transfer a copy of your basic information and identity information directly to a third party designated by you upon your request.

G. Right to explanation

You have the right to request an explanation of our rules regarding the processing of personal information. You may contact us through the contact information disclosed in this Privacy Notice.

H. Right to be responded

For security purposes, we may require you to provide a written request or otherwise prove your identity, and we will respond to your request within 15 business days after we receive your feedback and verify your identity, except as otherwise provided by law or regulation. For your reasonable requests, we do not charge a fee in principle, but for requests that are repeated several times and exceed reasonable limits, we will charge a cost fee as appropriate. We may refuse requests that are unnecessarily repetitive, require excessive technical means (for example, requiring the development of new systems or fundamental changes to current practices), pose a risk to the legal rights of others, or are highly impractical (for example, involving the backup of information stored on tapes). We may not be able to respond to your request if we are required by law or regulation to do so in the following circumstances:

Related to our performance of obligations under laws and regulations;
Directly related to national security and national defense security;
Directly related to public safety, public health, and significant public interest;
Directly related to criminal investigation, prosecution, trial and sentence enforcement;
Where there is sufficient evidence of subjective malice or abuse of your rights;
In order to protect your or other individuals’ life, property and other major legitimate rights and interests but it is difficult to obtain your authorization and consent;
Responding to your request will result in serious damage to the legitimate rights and interests of you or other individuals or organizations;
Involving trade secrets.

5. Protection of Personal Information of Minors

Our products, websites and services are mainly intended for adults. If you are a minor under the age of 18, you must obtain prior consent from your guardian before using our products and/or services. In the case of collection of children’s personal information with the consent of their parents, we will only use or publicly disclose such information to the extent permitted by law, expressly consented by their guardian or necessary to protect the children. For the personal information of children under the age of 14, we will, in addition to complying with the provisions of this Privacy Notice on users’ personal information and adhering to the principles of necessity, informed consent, clear purpose, security assurance and lawful use, store, use, and disclose children’s personal information, and protect the legitimate rights of children and their guardians concerning the relevant children’s personal information in strict accordance with the Provisions on the Cyber Protection of Children’s Personal Information, the Regulation on the Protection of Minors in Cyberspace and other laws and regulations.

We will seek to erase the relevant personal information as soon as possible if we are aware that we have collected the personal information of a minor without the prior verifiable consent of his or her guardian.

If you are the guardian of a minor, please contact us at the contact information below when you have questions about the processing of the information of the minor under your guardianship, or if you have evidence to prove that the minor has used the Volvo Application without the consent of a guardian, we will take measures to respond within 15 business days, except as otherwise provided by law or regulation.

6. Disclaimer of Third-Party Products and Services

When using our products and/or services, you may access applications and other services linked to products such as Volvo vehicles and web pages but actually provided by third parties, for example, third-party applications that may require vehicle records including your location data to provide services to you. To this end, such applications and other services provided by third parties may involve your providing to third parties a particular type of personal information. Volvo shall not be liable for any collection or use of personal information by third parties’ applications or services. We also recommend that you read the applicable terms and conditions (and any related privacy statements) carefully before using such applications or services and make a choice in your sole discretion after making sure you have fully understood its rules on collecting and using your personal information. If you have any question about a particular third party’s use of your personal information, please contact the third party directly.

7. How Your Personal Information Is Transferred Globally

In principle, the personal information collected and generated within the territory of China will be stored within the territory of China. As Volvo Car Group operates its daily business through affiliates and information systems around the world, after obtaining your separate consent, your personal information may be transferred to Volvo Car Group affiliates and cooperative third-party service providers outside of China (Overseas Receiver), or accessed by Overseas Receiver. The purposes and types of our overseas transfer of your personal information are as follows:

No.	Purposes	Types of personal information
1.	To provide you with Volvo ID registration, login and account profile management services, and to continuously improve the reliability of the Volvo ID account management system through failure analysis, so that you can enjoy accurate and secure services based on identification and verification.	Name, phone number, language (Chinese, English, etc.), market (country or region), password and verification code, email address, address, gender, date of birth
2.	To provide charging guidance instruction service to Volvo new energy vehicle owner-users, and to further ensure the normal operation and maintenance of this functional service by analyzing your device type, operating system version, etc., to enhance your experience of using and driving Volvo new energy vehicles.	Name, phone number; device type, manufacturer, and operating system version, etc.
3.	To provide you with Volvo On Call service and emergency assistance immediately when you encounter an accident, illness, external threat, etc. and need roadside assistance. To ensure the proper operation and maintenance of the service system through the overall analysis of the call service, so that you can enjoy Volvo On Call service with the best quality.	Name, phone number, VIN number

The aforementioned Overseas Receiver is:

Company Name

Country

Contact Information

Volvo Car Corporation

Sweden

Data Protection Officer, DPO

Contact: globdpo@volvocars.com;

Contact Address: Group Privacy Office，Dept AA14100，VGHQ，SE-405 08，Göteborg，Sweden

We will fulfill our obligations of managing the security of data export as required by laws, regulations and relevant supervision, and take the necessary security measures to protect your personal information. You may exercise your legal rights directly against the Overseas Receiver at the contact information set forth in the above form, or you may request our assistance in contacting the Overseas Receiver at yaqin.xu@volvocars.com.

8. Update of this Privacy Notice

Privacy Notice will be updated to provide you with better services and to keep pace with our business development. We will not, however, reduce your rights under this Privacy Notice without your explicit consent. We will issue updates on 沃尔沃汽车 app and remind you of such updates by 沃尔沃汽车 app announcements or any other proper way before they take effect. Please visit 沃尔沃汽车 app to keep abreast of the latest privacy policy. By using or continuing to use our products and/or services after we have updated this Privacy Notice (in such event that we will promptly remind you of the updates), you agree to the content of this Privacy Notice (including the updated version) and consent to the collection, use, storage and sharing of your information in accordance with this Privacy Notice.
For material changes, we will also provide a more prominent notice (we will explain specific changes to this Privacy Notice by means including, but not limited to, emails, text messages or a special notice on the browser page).

Material changes referred to in this Notice include, but are not limited to the following:

Material changes in our service model. For example, the purpose of processing personal information, types of personal information processed, and the way of using personal information;
Material changes in our ownership structure, organizational structure and so on, such as changes in ownership due to business adjustment, bankruptcy, merger and acquisition;
Changes in the main recipients to which the personal information is shared, transferred or publicly disclosed;
Material changes in your rights to participate in personal information processing and the way of exercising such rights;
Changes in our department responsible for personal information security, relevant contact information and complaint channels; and
High risks as indicated in the assessment report on the impact of personal information security.

9. How to Contact Us

If you have any questions, comments or suggestions about this Privacy Notice or matters related to your personal information, please send your comments to Volvo Cars Asia Pacific Headquarters, Attention: 2088, Luyi Road, Jiading District, Shanghai, or contact us by calling our customer service number (10108666). Our contact person for user rights affairs is Xu Yaqin (16621032398).
We will usually reply within 15 business days. If you are not satisfied with our reply, especially if you believe our personal information processing has harmed your legitimate rights and interests, you may also file a complaint or report to the cyberspace, telecommunications, public security, industry and commerce and other regulatory authorities, or bring a lawsuit before a court having jurisdiction.