Note
in the bottom bar and go to Settings.Press View more to easily copy your car's unique PAID2 number. Follow the instructions on how to activate Plug & Charge in the Volvo Cars app.
If you use a provider that isn't Volvo's partner, the process and instructions may vary depending on the e-mobility service provider.
The contract certificate is installed through the cable and the authorisation and payment are handled by the car and the charging station. You can see the status in the driver display and the charge port during the installation.
The charging session starts when the authorisation is finished.
You can find your contract certificate under Charging account. If you turn Plug & Charge off after installing a contract, it becomes disabled and inactive.
Note
If there are some faults related to Plug & Charge, try to reconnect the charging cable. If it still doesn't work, check the charging settings to see if there is a contract installed in your car. If there is a contract, contact your e-mobility service provider to make sure that there are no issues with the contract. If there is no contract, follow the activation steps again. If the problem persists, try normal charging. Authorise yourself at the charger and follow the instructions in the charging station's interface.
If Plug & Charge isn't working after a workshop visit, it could be because the contract certificate was removed from your car. Follow the activation steps again.
Handling Plug & Charge contract certificates
Note
Removing contract certificates
After the Plug & Charge contract certificates are created, they're stored in the car and in an external server outside the car. Remember to delete both certificates when ending or transferring car ownership.
Your contract certificate in the car can be deleted from the centre display. Press the car symbol in the bottom bar and go to , then press the rubbish bin symbol 
.
To delete your contract certificate in the external server, go to the Plug & Charge settings in the mobile app for your car.3
Factory resetting of your car doesn't automatically delete the installed contract certificates. You still have to delete the contract certificate via the centre display.
Adding a new contract certificate
To add a new contract certificate, make sure Plug & Charge is on and follow the activation steps again. The most recent contract certificate will always be installed. If you want to delete the account permanently, you also need to cancel the contract with your e-mobility service provider.