Adding a contact detail for Volvo ID account recovery

After you've created a Volvo ID account, it's good to add an additional contact detail to your account's personal details. This will allow you to recover your account if you lose access to the e-mail account or phone number you provided as your username when creating your Volvo ID. This also means that you won't need to create a new Volvo ID account and you'll be able to easily reset a forgotten password.

This article is applicable to models with Google built-in.

When recovering your account, a verification code will be sent to your additional contact detail to verify your Volvo ID. For information on how to recover your account, see Issues related to Volvo ID.

It's important that the additional contact detail is an e-mail address or phone number that you have access to and is personal to you.
Go to volvoid.eu.volvocars.com/Account.
Select your market and press Log in.
After you've logged in, select Account.
Press Change under Personal details.
Fill in all the details and press Save details.
If your Volvo ID username is an e-mail address, you'll be able to add a phone number to your personal details. If your Volvo ID username is a phone number, you'll be able to add an e-mail.

Applicable models

C40, model year 2022-2024

EC40, model year 2025 and later

EX30, model year 2024 and later

EX40, model year 2025 and later

EX90, model year 2025 and later

S60, S60 Recharge, model year 2023 and later

S90, S90 Recharge, model year 2022 and later

V60, V60 Recharge, V60 Cross Country, model year 2023 and later

V90, V90 Recharge, V90 Cross Country, model year 2022 and later

XC40 Recharge Pure Electric, model year 2021-2024

XC40 (mild hybrid), model year 2023 and later

XC60, XC60 Recharge, model year 2022 and later

XC90, XC90 Recharge, model year 2023 and later

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