Performing a factory reset of a pre-owned car

If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars/Volvo EX30 app.

 Note

It is recommended to ask the previous owner to remove the car in the Volvo Cars/Volvo EX30 app. Removing the car in the app will initiate a factory reset of the car.

If you are selling your car and want to perform a factory reset via the Volvo Cars app1, see Removing a car in the Volvo Cars app for more information.

The instructions for a factory reset vary depending on car model and model year, so make sure to read the section that applies to your car.

 Note

A factory reset will remove all phones paired with your car, reset the car to factory values and remove all data and settings stored in the car.
Follow these steps for EX30 or EX90 cars:
Press the car symbol Px-2037-VOC app icon Car.
Press the profile icon in the middle of the screen.
Select the owner profile (the first profile created).
You will be redirected to the home screen.
Press the home symbol Px-2037-VOC app icon Home.
Press the car symbol Px-2037-VOC app icon Car.
  • For EX30: Go to Settings > System > Reset options > Reset car and follow the instructions.
  • For EX90: Go to Settings > System > Reset options > Erase all data (factory reset) and follow the instructions.
The car is now reset to factory values.

Contact Volvo support or a Volvo dealer to report the new ownership. This is important for registering you as the new owner in Volvo's system and to receive the full offering of services.

Read about reinstalling and pairing the Volvo Cars app in a separate article.

For all cars with Google built-in except EX30: Pairing the Volvo Cars app with the car

For EX30 cars:

Applicable models

EX30, model year 2024 and later

EX90, model year 2025 and later

Follow these steps for cars with Google built-in except EX30 and EX90:

In the centre display, swipe down from the top to open the notification centre.
Press the profile icon in the top left of the display.
Select the owner profile (the first profile created).
Press the settings symbol iCup-2037-Settings symbol.
Navigate to System > Reset options > Factory reset.
The car is now reset to the factory values.

Read about pairing the Volvo Cars app in a separate article.

Pairing the Volvo Cars app with the car

Applicable models

C40, model year 2022-2024

EC40, model year 2025 and later

EX40, model year 2025 and later

S60, S60 Recharge, model year 2023 and later

S90, S90 Recharge, model year 2022 and later

V60, V60 Recharge, V60 Cross Country, model year 2023 and later

V90, V90 Recharge, V90 Cross Country, model year 2022 and later

XC40 Recharge Pure Electric, model year 2021-2024

XC40 (mild hybrid), model year 2023 and later

XC60, XC60 Recharge, model year 2022 and later

XC90, XC90 Recharge, model year 2023 and later

Follow these steps for cars with Sensus infotainment system:
Go to Settings in the centre display's top view.
Navigate to System > Factory reset and follow the instructions.

Contact Volvo support or a Volvo dealer to report the new ownership. This is important for registering you as the new owner in Volvo's system and to receive the full offering of services.

Read about pairing the Volvo Cars app in a separate article.

Pairing the Volvo Cars app with the car

Applicable models

S60, S60 Twin Engine/Recharge, model year 2019-2022

S90, model year 2017-2021

S90 Twin Engine/Recharge, model year 2018-2021

V60, V60 Cross Country, V60 Twin Engine/Recharge, model year 2019-2022

V90 Twin Engine/Recharge, model year 2018-2021

V90, V90 Cross Country, model year 2017-2021

XC40, model year 2018-2024

XC40 Twin Engine/Recharge (plug-in hybrid), model year 2019-2024

XC60, XC60 Twin Engine/Recharge, model year 2018-2021

XC90, XC90 Twin Engine/Recharge, model year 2016-2022

Follow these steps for:

  • V40, V70, XC70 and S80 with model year 2012-2019
  • S60, V60 and XC60 with model year 2012-2018
In the centre display, go to MY CAR > OK/MENU > Settings.
Select Reset to factory settings.

Applicable models

S60, model year 2012-2018

S80, model year 2012-2019

V40, model year 2012-2019

V60, model year 2012-2018

V70, model year 2012-2019

XC60, model year 2012-2018

XC70, model year 2012-2019

  1. 1 Does not apply to EX30 cars.