Open the boot and the cargo hatch.
Locate the cap on the left side of the boot.
Remove the cap by prising it off with a screwdriver or a similar tool.
Warning
Before using the emergency release handle, check the display or the charging port to make sure the charging process is stopped. The emergency release handle should not be used when charging is in progress.
Carefully pull the emergency release handle until you feel resistance.
The charging cable unlocks from the charging port.
Note
The emergency release handle automatically retracts when the next charging cycle is started.
Unplug the charging cable from the car.
Put the cap back and close the cargo hatch and the boot.
If the problem persists, contact an authorised Volvo workshop.