Call a recovery service for recovery assistance.
The towing eye can be used to pull the car up onto a recovery vehicle with a flatbed platform.
Important
Note that the car must always be transported raised up with all the wheels on the recovery vehicle's platform.
If the car is equipped with air suspension*, this must be disabled before the car is raised. Deactivating the function via the centre display.
Press 
.
.Select Driving.
Select to activate or deactivate air suspension.
The car's position and ground clearance determine whether it is possible to pull it up onto a flatbed platform. If the slope of the recovery vehicle's ramp is too steep, or if the ground clearance under the car is inadequate, then the car may be damaged if you try to pull it up. The car should then be lifted using the recovery vehicle's lifting device.
Warning
No one/nothing is allowed to remain behind the recovery vehicle while the car pulled up onto the flatbed platform.