Volvo Cars Terms of Service

Service Providers and Contracting Entities

For Volvo Cars Digital Services and Remote Services subscriptions and other communicated Services, Volvo Cars is the service provider. If you purchased your vehicle directly from us, these subscribed Services are part of your contract with us. If you purchased your vehicle from our Authorised Dealer, a separate sales contract for the subscribed Services made directly between you and Volvo Cars will cover the provision of these Services by us to you. When the relevant subscription period expires, you will need to renew your subscription or purchase a new subscription for those Services if you wish to continue using them. If you choose not to extend or renew Digital Services, they will be disabled, which may affect the functionality of other tool applications and Third Party Services.

For some Services, we may designate a third party to provide the Services. We will notify you of the third party during the ordering process, through any applicable Specific Terms or by e-mail. Where Volvo Cars uses a third party as a subcontractor to provide part of the Service, Volvo Cars will remain responsible for the Service, unless otherwise agreed between you and Volvo Cars or as otherwise stated in these Terms, any applicable Specific Terms and/or Third Party Terms or Documentation. Volvo Cars may also make Third Party Services available to you; the contract for such Third Party Services must be entered into independently and directly between you and the specific third party providing the Third Party Services. Under no circumstance will Volvo Cars be a party to an agreement between you and the third party providing the Third Party Services.

What Terms to be Applicable?

All Services are subject to the Volvo Cars Terms of Service ("Terms") given herein and may also be subject to Specific Terms, Third Party Terms or Documentation.

To use a Service, you must accept these Terms (which may include specific service descriptions below e.g. Remote Vehicle Services), in some cases separate Specific Terms, and any applicable Third Party Terms by pressing or clicking a confirmation button, or if purchasing a Service by placing an order and following your acceptance a binding agreement is entered into between you and Volvo Cars for use of the relevant Service. The Terms apply to Third Party Services only to the extent necessary for the provision of such Third Party Service.

"Specific Terms" are separate terms and/or service descriptions provided for a particular Service, in addition to these Terms. The Specific Terms should be read in conjunction with and are subject to these Terms.

"Third Party Services" are services that an independent third party provides separately from our Services, and our primary role is to make them available to you. As a condition of using a Third Party Service, you may be required to pay a fee and/or agree to the Third Party's Terms and Conditions.

“Third Party Terms & Conditions” are separate rules and conditions between you and a Third Party in relation to a Third Party Service.

"Documentation" refers to other information relating to particular Services available at various locations throughout the entire Volvo Cars eco-system (i.e. Owner’s Manual, at https://www.volvocars.com/intl/support, at https://www.volvocars.com/tr, in Volvo Cars applications, in your Volvo car and/or at your local Volvo Cars retailer). Documentation may contain legal terms and conditions as well as restrictions on your authorisation to use a particular Service, which constitute part of the contract between you and Volvo Cars. If there is a conflict between the Documentation and these Terms or any Specific Terms, the latter shall prevail. Nothing contained in the Documentation grants you the right to use a specific Service.

Requirements

You may use a Service only if you are; (a) of age, (b) capable of entering into a contract and (c) not barred from using the Service under the applicable law.

The “Primary Driver” of a Volvo Car is the person who has the right to dispose of it, uses it in a permanent manner as a means of transport and/or is registered as the owner, lessee or authorised user of the car at a national authority (if any). The Primary Driver may not necessarily be the owner of the car e.g. Primary Driver can be the lessee of a Volvo car while the leasing company is the owner, or subscriber to a Care by Volvo Car. You must be the Primary Driver or have the Primary Driver´s clear and undisputed consent (“Primary Drivers’ Consent”) to use a Service in any way linked to a specific Volvo car or link a Service to a specific Volvo Car or to any other Service. We may at any time investigate whether you are the Primary Driver or have the Primary Driver´s Consent.

Any links made between a Volvo Car and a Service or between different Services can at any time be deactivated as described in the Documentation. You are obliged to deactivate any links if you no longer are the Primary Driver of the car or no longer have the Primary Drivers’ Consent.

Services may vary depending on the Volvo Car model and model year, your country of residence, where the Volvo Car is registered, was sold and is used, your primary language, the mobile network service provider, the infotainment system and application services providers. If the Volvo car is not equipped with the necessary technical features or if you do not fulfil the requirements set out in these Terms, any Specific Terms and/or any Third Party Terms for a particular Service, we are not obliged to provide you with the Service(s). We make information available about our Services and any applicable requirements which you should read and understand before you purchase or subscribe to that Service.

Services may also vary depending on your own access to certain device(s) (e.g. mobile devices or computers with specific software and operating systems). If your device(s) is not equipped with the necessary technical features or does not fulfil the requirements set out in these Terms and any Third Party Terms for the particular Service, we are not obliged to provide you with the Service(s). We are not responsible where a Service is not available, has reduced or impacted availability or operation due to reasons beyond our reasonable control such as connectivity, geographic or topographic conditions (such as remote locations, underground parking, tall buildings, hills or tunnels), damage to or failure to maintain the car or the equipment in good working order, government laws, rules or regulations, failure, congestion or outages of utility or wireless networks, cyber-attacks, war, force majeure situations, act of God, natural disaster, inclement weather conditions, labour strikes, unscheduled downtime, service or software updates or errors.

Some Services require internet or mobile data access to operate. Your Volvo Car may include the cost of access for a certain period, otherwise you must purchase access, but in most cases your access will be subject to Third Party Terms e.g. from the internet service or telecommunication provider (“Data Services Provider”). Volvo Cars is not, and no time will be a Data Services Provider.

Your access to and use of the Services may be subject to the satisfactory completion of a verification process that includes a mandatory ‘know your customer’ check. In this process, certain documentation and personal information must be provided to either Volvo Cars or the Data Services Provider. In some cases, you may be asked to submit additional documentation to successfully pass the identification process.

Certain features provided in the Services must only be used when you have the Volvo Car in sight or otherwise are assured that it is safe to use and without risk of damage to property or persons, as described in these Terms, Specific Terms or Documentation. All Services should only be used by you in compliance with the relevant laws in your market and should not be used for any illegal purposes. You must use features and Services made available to you in accordance with all applicable road and traffic laws in your jurisdiction. Volvo Car’s features complement safe driving practices and are not intended to enable or encourage distracted, aggressive, or otherwise unsafe or illegal driving. Ultimately, you are responsible for safe and lawful operation of the vehicle at all times. Any warranty regarding the suitability, safety or possibility to use a Service is subject to our Disclaimer of Warranty.

Volvo ID

Use of many Services requires you to have an active Volvo ID. A Volvo ID is a unique, personal and non-transferable account and is how we provide you with access to Services within the Volvo Cars ecosystem. The Volvo ID and related functionality is a Service and governed by these Terms. Creation and use of Volvo ID is free of charge.

Some Services may require you to link your Volvo ID to one or more Volvo cars.

By registering a Volvo ID, you confirm that the data provided by you is accurate and that you will share the updated data with Our Company in the event of any changes to these data and that the Volvo ID is created for use in accordance with these Terms. You also confirm that we can contact you on the email address you specified when you registered your Volvo ID. We will not use this email address for direct marketing unless: (a) the direct marketing concerns a product or service that is similar to one you already purchased, and you have not opted out of receiving the direct marketing, or (b) in all other situations, you have given us your express permission to do so.

Change of Ownership/Primary Driver of a Volvo Car

In case of a change of ownership and/or a change of the Primary Driver (if not the owner) of a Volvo car you must promptly deactivate all Services related to that Volvo car by using the ´reset to factory settings´ function. Depending on the Volvo car model and model year you may need to take the car to a local Volvo retailer to complete the reset and a fee may be payable. You must promptly deactivate the link between your Volvo ID and the transferred Volvo as well as all Services and any related data. More information on how to deactivate the Services can be found in the Documentation. You can also ask your local Volvo Cars retailer or contact us.

If we become aware of any change of ownership and/or a change of the Primary Driver (if not the owner) of a Volvo Car with one or more Volvo IDs linked to it, we may immediately block or deactivate these links unless you can show that you are the Primary Driver or have the Primary Driver's Consent to continue using your Volvo ID in relation to the Volvo Car. Unless required by applicable law, a Volvo car owner or Primary Driver will not have the right to access information about previous owners, Primary Drivers, or Volvo IDs previously linked to the Volvo Car.

Digital Services

Some Volvo Cars are sold or compatible with Digital Services package that include:

The exact products and features that are available and/or included in the Digital Services may vary between markets.

Remote Vehicles Services

Remote Vehicles Services is a wireless Service connected to your Volvo car. The product was formerly called Volvo On Call and it may still be referred to by this name in some instances e.g. phones running on older operating systems, the VOC in car button, in documentation that has not yet been updated.

You may also be able to use functions from your mobile phone:

You may be able to use also some functions directly from your Volvo Car:

Most functions require that the Volvo Cars App is downloaded and used on your mobile phone. You can read our Product Description for Digital Services that also describes Remote Vehicle Services here.

The Company does not make any commitment in terms of some of the remote vehicle services examples listed above and has the sole authority to unilaterally change, add new services and/or reduce the services in question. It is sufficient to announce the current list of the services to be offered via the Volvo Cars App, and the Company disclaims any responsibility for changing services and terms of service.

Digital Services and Remote Vehicle Services Subscriptions

An active subscription is required for Digital Services or Remote Vehicle Services to operate. Usually, a subscription for Digital Services or Remote Vehicle Services is provided for 3 to 5 years and with the purchase of a new Volvo car. We make the information available in local markets, check with a retailer or our Volvo Cars website (“Initial Subscription”).

You can extend your subscription after the Initial Subscription ends. You can read details about how subscription system works under the “Subscriptions and renewals” section.

All Digital Services or Remote Vehicle Services follow the car, not you – so if you sell the Volvo car then the subscription is available only to the new owner. You must inform Volvo that you no longer own the car and cancel any rolling subscriptions to avoid future payments. Digital Services or Remote Vehicle Services will remain in use in connection with the car until the end of the relevant subscription period.

Remote Vehicle Services Disclaimers

Remote Vehicle Services aims to support you and passengers in the event of traffic accidents or car theft, subject to the scope and functions of Remote Vehicle Services but: (a) is not a contract of insurance, and Volvo Cars has no liability to any insurance company in respect of your Volvo car, (b) is not intended to substitute or replace any other anti-theft equipment installed in your Volvo car, (c) does not replace or substitute any state or national emergency service available to you, and (d) must be used in accordance with all applicable laws and regulations. Volvo Cars makes no representations or warranties that a stolen vehicle will be recovered.

Ordering Services

Before you can use a Service that requires payment, you will need to complete an online order process, confirm your order and pay for the Service. Please take the time to read and check your order at each step of the process. By placing your order, a binding agreement is entered into between you and Volvo Cars for use of the relevant Service unless we reject your order (the “Contract”).

Upon finalising your order, you will see an order confirmation on the screen. And we will also send you a receipt/invoice email containing relevant details about your order and a unique order ID number that should be referred to in any subsequent queries or correspondence relating to your order. Alternatively, we may contact you to say that we do not accept your order. This is typically because: (a) We cannot authorise your payment, or (b) you are not entitled to purchase the Service.

Payment

A Service is usually ordered and paid for through the Volvo Cars App or online, using only commonly used credit or debit cards via a secure online payment system.

We use Third Party payment services and, by providing us with your credit or debit card details, you expressly authorise our contracted organisation providing the payment service to us to collect the fees applicable to that payment method and any taxes and other charges accrued to you and you agree to the processing of the payment transaction and the processing of your card details and any other information necessary for the relevant third party to process a payment transaction (including but not limited to fraud prevention). We would like to state at this point that such information will not be processed by our Company in any way and that our Company will not have any responsibility arising from Third Party payment services in this context. We only use Third Party payment services that are certified by banks and card acquirers to securely manage payment transactions. All communications between our website and your bank shall be handled by Third Party payment services.

Right to Cancel

You may cancel your Contract within 14 days after entering into your Contract without giving any reason.

To exercise your right to cancel, you must inform us of your decision to cancel the Contract by a clear statement. You can do this by sending your cancellation by mail service to our address specified above or contact us. You can also use this form to file a cancellation request, it is up to you.

If you decide to cancel the Contract, we will without undue delay reimburse you for all payments which we have received from you in relation to the Contract. If you have used the Service before you exercise your right to cancel, we may make a reasonable deduction from the reimbursement corresponding to your use of the Service.

We will make the reimbursement using the same means of payment as you used for the initial transaction. You will not incur any fees from us as a result of the reimbursement. Nothing in these Terms will affect your statutory rights, whether in relation to your withdrawal right or otherwise.

Subscriptions and Renewals

In some markets, it is possible to subscribe to a Service on ‘rolling’ basis where the subscription will automatically renew e.g. monthly, and in others only for fixed periods e.g. quarterly, or annually.

For fixed subscriptions you will be charged in advance and the subscription will not automatically renew. If you have a fixed subscription, you may exercise your Right to Cancel, in which case you will receive a refund.

For rolling subscriptions (other than annual rolling subscriptions), you will be charged in advance for the subscription period. You can give notice for cancellation at any time and your subscription will end at the beginning of the next subscription period, subject to your Right to Cancel (during the 14 days immediately after your subscription first begins) in which case you will receive a fund.

If you have a rolling annual subscription, you will be charged in advance and you may exercise your Right to Cancel during the 14 days immediately after the renewed subscription period begins, in which case you will receive a refund.

Restrictions on the Use

You may not use the Services:

You must not damage, disable, or in any other way impair the Services or in relation to the Services introduce viruses, “worms”, malware, spyware, ”Trojan horses” or other malicious code or programs that may damage the operation of the Services. If you let other persons use the Services, you acknowledge and agree that the use is entirely your responsibility. This means that any breach by a user of these Terms, any applicable Specific Terms or Third Party Terms and/or the Documentation will be considered a breach made by you. The use and/or creation of an account required for the Services under a false identity, or otherwise by means of incorrect information, are prohibited and may also be a criminal offence.

Some Services may require a password, in which case you must choose a password that is difficult for others to reveal. We may establish requirements in respect of what is considered a sufficiently secure password. You are solely responsible for keeping your password secret and must not reveal it to third parties. If you suspect that any third party has gained unauthorised access to your password, you shall immediately change the password. If you suspect that any third party has gained unauthorised access to any Services through your Volvo ID, please immediately contact us.

You declare and undertake that you will not sell, provide, transfer, sublicense, or export the Services in full or part (including but not limited to any software) to any “Listed Person” which shall mean any person, company, entity or organization, designated on any sanctions list issued by, or otherwise blocked or subject to economic sanctions imposed by, the European Union (“EU”), the United States (“U.S.”) or the United Nations (“UN”), or any other relevant government authority, as the case may be, or any person owned or controlled by, or acting for or on behalf of, such Listed Person. You further declare and undertake that you are not acting for or on behalf of, and will not otherwise sell, provide, transfer or sublicense the Services in full or part (including but not limited to any software) to, any person located or organized in Cuba, Iran, Syria, North Korea or the Crimea region of Ukraine. By using the Services, you also declare and undertake that you are not located in any such country or listed on any such list.

User License and Intellectual Property Rights

All intellectual property rights included in and linked to the contents of the Services (including but not limited to any software) are our or Third Parties' and/or licensors' exclusive property. Unless these Terms, any applicable Specific Terms and/or the Documentation allow otherwise, you are not granted any intellectual property rights.

We provide you with a licence for personal use of the content and the software linked to the Services. This licence, which may include intellectual property rights, is non-exclusive and except as otherwise provided in these Terms non-transferable. The licence may only be used for the purposes and in accordance with the usage restrictions specified in these Terms or in the applicable Specific Terms.

Unless allowed by law, you may not decompile, reverse engineer, attempt to derive the source code of, modify or create derivative works of the software associated with the Services and its content. Any breach of this restriction or other failure to comply with any term(s) of this licence may result in suspension or termination of the provision of the Services.

Unless otherwise indicated, marks, corporate logos, domain names and emblems are subject to our trademark rights or our licensors' and, as the case might be, Third Parties' trademark rights.

This licence expires when the Contract, these Terms of Service or Specific Terms are terminated or when you stop using a relevant Service or all Services.

Links to Third Party Websites and/or Sources

The Services may contain links to third party applications or websites. We provide these links only as a convenience and we are not responsible for the content, products or services existing on or accessible from those websites. The inclusion of any link does not imply endorsement by us of the website.

The above applies also to any decision made or action taken by you in reliance on the Services. We take reasonable steps to protect your devices and systems from viruses, “worms”, malware, spyware, “Trojan horses” and other malicious code or programs in providing the Services however we do not guarantee that they do not exist or do not affect your devices and systems.

Additional Terms for App Store apps

If you accessed or downloaded any Volvo Cars Services via an app (“Volvo Cars Provided App”) from an app store or distribution platform (like the Apple Store, Google Play or the Amazon Appstore) (each, an “App Provider”), then you acknowledge and agree that:

Changes in the Terms, Specific Terms and/or Services

We may, from time to time, change these Terms or Specific Terms. We will notify you at least 30 days in advance where the change is material or substantially changes your or our obligations. You may be required to accept changed terms before continuing to use the Service or your continued use will be deemed as acceptance to these changes.

We may add or remove Services and functionalities or features in Services, discontinue, in whole or in part, providing or giving access to particular Services, as well as generally changing the Services or the access to keep the Services useful and up -to -date.

You are always entitled to stop using the Services and terminate these Terms and Specific Terms in accordance with the termination requirements below if you do not agree to changes to these Terms, Specific Terms and/or the Services.

Disclaimer of Warranty

Except as otherwise set out in these Terms and to the extent permitted by law, neither we, nor any Third Party Companies will have any liability to you or to any third party that arises out of or relates to provision of the Services or any dispute, controversy or claim that arises out of or relates to your actions or inactions, or the provision of the Services. Claims arising out of or which are related to a Third Party Service shall exclusively be dealt with between you and the third party, and to the extent permissible under the laws, Volvo Cars shall not be liable for any loss or damage.

The Services and content are provided on an ‘as is’ basis, with no form of guarantee or warranty including that the Services or content will meet your requirements or be available on an uninterrupted, secure or fault-free basis, or regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any of the Services or content. Without limiting the foregoing, we and the Third Parties expressly disclaim all warranties concerning saleability, appropriateness for a specific purpose, release from interference or release from intrusion, or warranties arising in connection with sale or usage for commercial purposes.

Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by any applicable law which cannot be lawfully excluded, restricted or modified.

Limitation of Liability

Unless otherwise is provided in these Terms and to the extent permitted by law, neither we nor Third Parties will be liable for any:

Term and Termination

These Terms will continue to apply until terminated or if you stop using all Services. You may at any time discontinue the use of any or all Services, in which case these Terms, any Specific Terms or Third Party Terms will no longer be applicable, and you will no longer have any obligations in accordance with these Terms, any Specific Terms or Third Party Terms.

Should you discontinue the use of a specific Service, these Terms, any Specific Terms or Third Party Terms continue to apply for each of the Services you continue to use.

We reserve the right to, permanently or temporarily, discontinue provision of the Services and terminate or suspend these Terms and/or any Specific Terms in the event of (a) your actual or reasonably suspected breach of these Terms and/or any Specific Terms, (b) our decision to cease offering the Services in their current format, worldwide or in a particular geographical area, or (c) any similar business reason which we in our sole discretion deem to be a reasonable cause to discontinue the provision of the Services. If Volvo Cars intends to stop providing any Service, you will be notified of this within a reasonable time before the Service is terminated.

With the termination of these Terms you may no longer use the Services.

Termination will not affect any provisions of these Terms, any Specific Terms or Third Party Terms which by their nature are intended to continue to apply following termination including without limitation the terms relating to: (a) Terms of Warranty, (b) Limitation of liability, (c) Assignment, and (d) Applicable law and place of jurisdiction.

Assignment

Neither of the parties may assign its rights or obligations under these Terms or any Specific Terms to any third party without the other party's written consent. We may, however, assign our rights and obligations under these Terms and/or any Specific Terms to any Third Party.

Applicable Law and Place of Jurisdiction

Unless otherwise required by law, these Terms, any Specific Terms and any use of the Services shall be construed in accordance with and governed by the laws of Turkey, excluding the United Nations Convention on Contracts for the International Sale of Goods and without regard to its principle of the conflict of laws. The exclusive place of jurisdiction for all claims arising out of these Terms and/or any Specific Terms shall be the courts of Istanbul Anatolia, unless otherwise required by law.

If you would like to bring a matter to our attention, please contact us.