Selling the car
- Deactivate the connection between the car and the Volvo Cars app.
- Do a factory reset in the centre display.
Deactivating the link between the car and the Volvo Cars app
Volvo ID is personal and does not need to be changed or deleted if you sell your car. However, you need to end the ownership and the link between the Volvo Cars app and the car, as well as delete all personal user data from the car.
To deactivate the link between the car and the Volvo Cars app, you need to be logged into the app. If you do not have access to the app, contact your Volvo dealer and explain that you want to sell your car.
You can terminate your ownership under Connected cars in the tab. Select the car in question and terminate the ownership by following the instructions in the app.
User history and other user accounts will be deleted once you have terminated the ownership. Contact your Volvo dealer if you want to delete your contact details from the dealer's system.
Do a factory reset
Applies to:
V40, V70, XC70 and S80 of model year 2012-2019.
S60, V60 and XC60 of model year 2012-2018.
Do a factory reset
Do a factory reset
Applies to cars with Google built-in.
In order to reset network settings or to reset the car to factory settings, the user profile must have administrator privileges, which are obtained by clicking on the Become an admin option in the profile view.
Buying a car equipped with Volvo On Call
When a car is purchased and imported to a different country, the owner should take care to visit a dealer in the country in which the car is purchased. The dealer should then delete all customer data in their systems. In the country to which the car is imported, the owner should contact a dealer for help with starting the Volvo On Call service.
Buying a car with Google built-in
- All you need to do is to connect the Volvo Cars app to the car.
Applicable models
Cars equipped with Volvo On Call or Google built-in