Malfunction
When part of the car or one of its features is not working as designed, that counts as a malfunction.1 It may not be safe to use the car at all, depending on what type of malfunction the car is experiencing.
Note
Immobilised car
You should consider the car to be immobilised if a malfunction prevents you from driving safely.
Unresponsive car
There is a separate section in this manual for power-related issues.
General advice for malfunctions
If a function doesn’t work properly, try the following actions:
- Read what the user manual has to say about the function. Make sure that you are aware of what’s required for it to work properly. The cause of the problem might be that you are unaware of a limitation of a specific function.
- Restart all related devices and systems. This applies to the car itself but can also include your phone or an app.
- If there is more than one way to use a function or perform a task, try the alternatives.
Note
Changes after software updates
Software updates can introduce changes to functions that affect how they work. Be sure to read the information provided with each update so that you understand why the car may behave differently.
Possible causes
When a function isn't working the way you expect it to, there are several possible causes:
- The car's settings have been changed.
- Environmental conditions are affecting the car and its systems.
- Signal interference is affecting connectivity and wireless systems.
- A fuse has blown and needs to be replaced.
- Software error.
- Mechanical failure.
Contact an authorised Volvo workshop if needed
If you can’t solve the problem using the information in the user manual, contact an authorised Volvo workshop.
Take note of what happened around the time the problem appeared. It may help identify the cause. A key event could be:
- Damage to the car.
- Exposure to extreme conditions.
- Recently performed servicing, maintenance or replacement of a component.
- Recently updated software.
- Any other faults or malfunctions.