Roadside assistance with Volvo Assistance
If you have a puncture, run out of fuel or your battery is discharged, for example, you can summon assistance with the ON CALL button or the Volvo Cars app.
If you hold down the ON CALL button in the roof for at least 2 seconds, verbal contact will be established between Volvo Assistance and the driver. The aim of this is to agree on what assistance is required. If data sharing for the roof buttons is activated, a message about the car's position is sent to Volvo Assistance.
Note
The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.
You can use the ON CALL button for other assistance, e.g. questions on the use of the car or if you need roadside assistance.
Roadside assistance costs
Roadside assistance costs are included for the first X1 years when you buy a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered free of charge providing the car has been serviced regularly at an authorised Volvo workshop. A Volvo dealer can inform you about the status of your roadside assistance agreement.
You can get help to get you back on the road even if your Roadside Assistance agreement has expired. In this case, you will be asked to pay the cost for the service that is sent out to you.