Troubleshooting the Sensus infotainment system

If you experience issues with the Sensus infotainment system, there are some easy solutions that might spare you a trip to a Volvo workshop.

The following instructions might be helpful for issues such as:

Sound notifications remain active

  • The sound notification alerts, such as parking sensors and seatbelt warnings, continue even after they are supposed to be silent.

Centre display screen is frozen or rebooting

  • The centre display freezes, which affects sound from the radio, speakers, direction indicators and parking sensors.

No sound

  • There is no sound from the radio, turn indicators, navigation or park assist.

Solution

Stop the car.
Lock the car.

Allow the car to go into sleep mode (it will enter sleep mode after 30 minutes).

The centre display should start working properly again.

On rare occasions, the centre display will remain active when the car is locked but it will turn off after approximately 30 minutes.

Volume adjustment

The volume control knob doesn’t change the volume level even though the scroll bar appears in the centre display and seems to respond.

Solution

Temporarily switch to another media source and then switch back. The volume control knob should work again.

Voice control

Voice control works if no phone has been paired with the car, but stops working when you pair your phone.

Solution

If any of your phone's contact names contain emojis or special characters, it's difficult for the car to do a phonetic translation of the names. Remove emojis or special characters from your contacts.

Factory reset

If you continue to experience issues with the Sensus infotainment system, it is possible to perform a factory reset of the centre display. However, this means that all of the settings in the car need to be reset again, including reconnecting any phones. Consult the user manual for the complete steps of the reset.

 Note

You can also contact your Volvo workshop to discuss a possible software update for your car.

Applicable models

S60, S60 Twin Engine/Recharge, model year 2019-2022

S90, model year 2017-2021

S90 Twin Engine/Recharge, model year 2018-2021

V60, V60 Cross Country, V60 Twin Engine/Recharge, model year 2019-2022

V90 Twin Engine/Recharge, model year 2018-2021

V90, V90 Cross Country, model year 2017-2021

XC40, model year 2018-2024

XC40 Twin Engine/Recharge (plug-in hybrid), model year 2019-2024

XC60, XC60 Twin Engine/Recharge, model year 2018-2021

XC90, XC90 Twin Engine/Recharge, model year 2016-2022