Getting started

Adding a contact detail for Volvo ID account recovery

After you've created a Volvo ID account, it's good to add an additional contact detail to your account's personal details. This will allow you to recover your account if you lose access to the e-mail account or phone number you provided as your username when creating your Volvo ID. This also means that you won't need to create a new Volvo ID account and you'll be able to easily reset a forgotten password.

Changing your Volvo ID username or password

You can change your Volvo ID username or password via the Volvo Cars/Volvo EX30 app or via the Volvo website. To make these changes, you need to know your current login details. If you're having trouble signing in, read Issues related to Volvo ID instead.

Issues related to Volvo ID

Common issues related to Volvo ID, along with solutions, are described here.

Creating a Volvo ID

You need a Volvo ID to log in to the Volvo Cars/Volvo EX30 app. Create your Volvo ID via the app or via the Volvo website. The instructions for how to create your Volvo ID vary depending on car model and model year, so make sure to read the section that applies to your car.

Volvo ID

Volvo ID is a personal account that is used when you log in to the Volvo Cars/Volvo EX30 app. It consists of a username (phone number or e-mail address) and a password.

Getting started with the Volvo Cars app

The Volvo Cars app provides access to connected services and functions that make it possible to control your car remotely. If you are using the Volvo Cars app for the first time, there are some steps you need to take to get started. The steps vary depending on car model and model year, so be sure to read the section that applies to your car.

Two-factor authentication in the Volvo Cars/Volvo EX30 app

To protect your Volvo ID account from unauthorized users, two-factor authentication is required when logging in to the Volvo Cars/Volvo EX30 app. When you log in, you'll receive a one-time pin code via the e-mail address or phone number associated with your Volvo ID. Enter this code to verify your identity and gain access to the app.

Pairing the Volvo Cars app with the car

There are different ways of pairing the Volvo Cars app with your car. The steps vary depending on car model and model year, so make sure to read the section that applies to your car.

PIN code

A PIN code is used in the Volvo Cars app to verify that a person is authorised to perform connected services in a certain car. A PIN code is not used for cars with Google built-in.

Performing a factory reset of a pre-owned car

If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars/Volvo EX30 app.

Removing a car in the Volvo Cars app

Before selling your car, make sure to remove the car in the Volvo Cars app. When you do this, all related data will be deleted from both the app and the car. It will cause inconvenience for the next owner of the car if you uninstall the Volvo Cars app in your phone without removing the car in the app.

Change of ownership with connected services

When changing ownership of a car with connected services, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to pair the Volvo Cars app with the car.

Change of market when importing or relocating

When you import your car or move to another country, it is important to contact an authorised Volvo dealer to register for the new market. This ensures that the connected services which Volvo offers will work correctly.

Frequently asked questions about the Volvo Cars app

The Volvo Cars app provides access to connected services and functions that make it possible to control your car remotely.