PIN code

A PIN code is used in the Volvo Cars app to verify that a person is authorised to perform connected services in a certain car.

A PIN code is not used for cars with Google built-in.

New PIN code

The four-digit PIN code is automatically generated by Volvo support or by an authorised Volvo dealer and is sent to the car owner.1 The PIN code proves that the user is authorised.

Use PIN code

The PIN code is required for security reasons for the following services:

  • Create a link between the Volvo Cars app and the car.
  • Remote unlocking of the car via Volvo support2.
  • When you start stolen vehicle tracking via Volvo support2.
  • When you create new app users for your car.
  • When you cancel your subscription for connected services via the app, e.g. when the car changes owners.

Forgotten or change of PIN code

If you forget or need to change PIN code (e.g. when buying a used car), contact:3

  • a dealer or
  • Volvo support via the ON CALL/assist button SuSi - 23w42 - iCup-Ceiling call button symbol4 or phone.

The new code is sent to the car owner.

Incorrect PIN code has been entered for the Volvo Cars app repeatedly

If an incorrect PIN code has been entered ten times in a row, the account will be locked. A new PIN code must be selected in order to be able to use the app again and a new app account created by following the same process as when the previous app account was created.

  1. 1 In certain markets, a PIN code can only be generated by a Volvo dealer. For more information on functions in your market, contact a local Volvo dealer or customer support.
  2. 2 Available services vary depending on market.
  3. 3 In certain markets, a PIN code can only be generated by a Volvo dealer. For more information on functions in your market, contact a local Volvo dealer or Volvo support.
  4. 4 The button can look different depending on the car and model year.